Job Summary
We are seeking an experienced and dynamic Motel 6 Supervisor to oversee all aspects of our hotel operations. The ideal candidate will possess a strong background in hospitality management, demonstrating exceptional leadership skills and a commitment to providing outstanding guest services. This role requires a proactive approach to managing staff, ensuring guest satisfaction, and maintaining the hotel’s reputation for excellence.
Duties
- Oversee daily hotel operations, ensuring compliance with company policies and procedures.
- Manage front desk operations, including check-in/check-out processes and guest inquiries.
- Supervise and train hotel staff, fostering a positive work environment that encourages teamwork and high performance.
- Develop and implement strategies to enhance guest services and satisfaction levels.
- Collaborate with the human resources department for hiring, training, and performance evaluations of staff members.
- Monitor budgets and financial performance, making adjustments as necessary to achieve profitability goals.
- Address guest complaints and feedback promptly to ensure a positive experience for all visitors.
- Maintain effective communication with all departments to ensure seamless operations.
- Stay updated on industry trends and best practices to continuously improve hotel services.
Qualifications
- Proven experience in hotel management or a similar role within the hospitality industry.
- Strong customer service skills with a focus on guest satisfaction.
- Supervising experience is essential; leadership capabilities are highly valued.
- Familiarity with budgeting processes and financial management in a hotel setting.
- Excellent phone etiquette and communication skills; multilingual or bilingual abilities are a plus.
- Experience in human resources functions related to staffing, training, and employee relations.
- Knowledge of front desk operations and guest services best practices is required.
- A passion for hospitality with the ability to motivate staff towards achieving high standards of service delivery. Join our team as we strive to create memorable experiences for our guests while fostering an environment of excellence among our staff!
Job Type: Full-time
Pay: $18.00 per hour
Expected hours: 40 per week
Work Location: In person