Mind Body Soul Integrative Clinic, located in the heart of downtown Kelowna, is a dynamic team of naturopathic physicians, a clinical counsellor, registered massage therapists, and a hypnotherapist. We are currently seeking a full-time, adaptable receptionist with experience who can take over administrative duties including: providing excellent customer service, coordinating patient and physician schedules, chart management, end-of-day reconciliation, direct billing, pharmacy inventory management and office organization. This role is 4 days a week, with the flexibility to cover additional shifts or take days off as needed.
Are you passionate about helping others and eager to learn? We’re seeking friendly, personable team members who recognize the importance of preventive health care and are committed to delivering exceptional customer service. A solid understanding of naturopathic medicine is highly valued, as it will help you connect with both our patients and our team more effectively.
This position includes a significant amounts of multi-tasking. *You need to love multi-tasking* At the same time, we are in need of a person who can recognize when to slow down and provide personalized attention and care to our patients. If you have previously worked reception in a medical, dental, chiropractic, or veterinarian office, we welcome the opportunity to meet with you.
Responsibilities and Duties include:
- Patient management: answers telephone, screens patient inquiries, books appointments, call-backs, reminders and follow up; reschedules patients and processes payments, chart entries, and more.
- Provides clear descriptions of treatments, performs duties and tasks as per the doctors prescriptions
- Practitioner Management, staff communications, agenda and minutes, mail, concerns, etc.
- Dispensary Management: products & lab kits: organization, stocking, pricing, ordering - Detail-oriented and attention to detail is critical and necessary.
Qualifications and Skills:
- Minimum two years medical office experience
- Bachelors degree is desirable but not a requirement; High School diploma is necessary; Medical Office Assistant certificate is helpful in lieu of a degree
- Computer Proficiency including Apple, Excel Competence (A MUST) & Jane Clinical Software (helpful)
- Book keeping experience a great asset
- Social Media Savvy with Facebook, Instagram, Mailchimp monthly newsletters
- Resourcefulness, dependability, reliability and problem-solving skills
Salary : F/T MOA/Reception $22-$25, based on experience and availability.
The ideal candidate:
-Organized
-Punctual
-Self-motivated
-Friendly, courteous and helpful
-Excels in a fast paced environment
-Able to multi-task
-Able to work individually and as a part of a team
-Can appropriately handle sensitive patient information
-Proficient in Microsoft Word and Excel
-Invoicing and billing experience
-Knowledge of holistic healthcare preferred
-Post-secondary education an asset but not required
-Receptionist experience an asset but not required
-Jane App experience preferred but not required
Please email your resume and cover letter to info@mindbodysoulkelowna.com with the subject line ATTN: Sarah, Receptionist/MOA Position.
Please DO NOT apply through Indeed, as this platform will NOT be checked for applications.
Job Types: Full-time, Part-time, Permanent
Pay: $22.00-$25.00 per hour
Benefits:
- Extended health care
- On-site parking
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Application question(s):
- Describe your experience working in a medical or integrative clinic setting. How familiar are you with the services provided by Naturopathic physicians?
- Do you have experience using Jane App software?
Work Location: In person