About Us:
The YMCA of Central East Ontario operates out of three major Health, Fitness and Recreation facilities as well as approximately 20 community locations. Our team consists of more than 350 staff members and over 150 volunteers. We proudly serve Belleville, Peterborough, the City of Quinte West, and the surrounding areas in Hastings County, Prince Edward County, and Peterborough County.
As a charity, we are driven by core values that guide our actions and decisions: Caring, Honesty, Respect, Responsibility, Inclusiveness and Kindness. The YMCA offers our employees meaningful jobs with the opportunity to positively impact individuals' lives and enhance the health of our communities.
Position Summary:
As a vital first point of contact the Membership Sales & Service staff member creates a welcoming and positive experience for everyone who walks through our doors or reaches out by phone. You will bring a passion for helping others and provide a high level of customer service to our members/program participants and incoming callers/visitors. The role also provides administrative support to the Membership Supervisor.
Responsibilities:
- Greet each member, participant, potential member, volunteer and staff with a welcoming attitude and smile, using their name when possible
- Provide friendly service, assistance and information to each member, participant, potential member, volunteer and staff when they are attending the YMCA in person or when they call
- Promote membership sales and service in a positive and professional manner
- Provide sales, tours and invite prospective members to join
- Provide program and membership information
- Strive to stay informed and up to date on all YMCA programs and services being offered
- Develop positive relationships with participants, peers, volunteers and parents
- Solve member concerns in a customer oriented manner
What you will bring to the position:
- OSSD preferred
- Excellent telephone skills and computer skills
- Excellent organizational skills and interpersonal skills with an outgoing personality
Experience:
- Preference to those with experience working in a customer service atmosphere and those that thrive on change and diversity
Working Conditions:
- Standard First Aid & CPR Level C
- Vulnerable Sector Check
How to Apply:
All interested candidates are to submit a resume through Indeed or to:
Meghan Howell
Coordinator, Membership Sales and Services
Meghan.Howell@ceo.ymca.ca
Applications will be received until September 3, 2025, by 5:00pm
We appreciate your interest in a career opportunity with the YMCA of Central East Ontario. Please note that with the high amount of applicants, only those selected for an interview will be contacted.
The YMCA of Central East Ontario is committed to an environment that is barrier free; if you require accommodation during the hiring process, please inform us in advance so that we can arrange reasonable and appropriate accommodation. The YMCA of Central East Ontario values the diversity of people and communities and is committed to excellence and inclusion in our Association.
Job Types: Part-time, Permanent
Benefits:
- Employee assistance program
- On-site gym
- On-site parking
- Store discount
Experience:
- Customer Service: 1 year (required)
Work Location: In person
Application deadline: 2025-09-03