Master Compounder

Job title:

Master Compounder (Internal Only)

Department:

Unspecified, Manufacturing

Terms of employment:

Full-Time, Hourly

Reports to:

Room Manager

Starting Rate:

$33.39/hour

Location:

Toronto, ON

Application deadline:

12:00pm EST on Friday, August 15, 2025

The Role: Master Compounder

Availability: Full-time with an ability to work mornings, afternoons, and occasional overtime, holidays and weekends.

Reporting to the Room Manager, the function of a Master Compounder is to provide an elevated support to both the compounding teams and the Lush business overall. Through their demonstrated proficiency of the core Compounder duties and the skills they’ve established through their time at Lush, they support across rooms and teams as needed. They are solid and well-rounded in their compounding experiences, enabling them to apply their subject-matter-expertise in a variety of ways. In addition to compounding, responsibilities include support for continuous improvement, support for training and development programs, factory-wide raw material, quality/formula troubleshooting, and safety initiatives via active collaboration with factory leadership and support teams. Like all Lush leaders, they actively bring the Leadership Practices into all elements of their work: Be Real, Be Curious, Lead Fearlessly, Adapt & Evolve, Grow Talent, and Live with Purpose.  

A Master Compounder must have completed the Master Compounder program and completed training in the following rooms: Ballistics, Bubbles, Soap, Massage, Misc./Toothy Tabs/EB, Fresh and Dairy. They must be all successfully signed off on these departments via a Level 2 Compounder in their home department, or by another Master Compounder. The overall goal is to have a Master Compounder in every department. While the compounders will report to the Room Managers the Master Compounders will work alongside the Management teams with both parties responsible for ensuring quality and efficiency in compounding. 

The Master Compounder will not be expected to contribute to the day to day production unless required by a different area or a surge in a specific range. The main role of a Master Compounder is to train, upscale, work and collaborate with Unit 1, with a general focus on overall improvements across Manufacturing. Also to help out with any outreach that may become available. With an overall of making great fresh products.

What You Do: 

Core Competency + Responsibilities:

• Presentations - Be able to present to your team or take part in presentations  
• Introduce new products into the department - To work with the unit 1 leads in bringing in new products and ranges into their departments. Also on upscaling the new products in their respective department
• Identify and nurture potential future compounders, and provide training to new compounders - To help develop and train new Compounders as well as Compounders on the Master Compounder scheme. Also to train skilled trainers in their department 
• Look after and review training plans - To constantly review Compounder training plans, to adapt it and change it due to new ranges and equipment - to be done with the management team
• Look at routings of new products - To help and work with the unit 1 lead on timings of new and seasonal products 
• Uphold the quality of products - Working with the management team to make sure the department is producing top quality products
• Constantly review equipment and work with the Process Improvement team - Work with the management team, leads and the PI team on making the compounding process easier and more efficient i.e. pumps etc. 
• Participate in shop visits and events - There will be times that you will need to do filming, shop visits and events and you will be expected to occasionally take part in these, including occasionally to inventors and founders
• Well-versed in all product lines with the readiness to advise where needed (may have strength in specific areas, but have enough baseline knowledge of all key processes to be able to support of find support where required)
• Demonstrates established knowledge and experiences of raw materials – how they work, why we use them and the effects of the ingredients in finished products
• Fosters strong relationships where they are identified as a trusted and fearless leader with a track record of proven deliverables both within the Compounding community as well as by the Room Management teams.
• Comfortable hosting and supporting brand events and communicating in public forums
• Identified as, and responsible to be an expert for a room, compounding operation or product range
• Coaches, supports and facilitates solutions regarding quality challenges – leads discussions to establish a recommendation or quality decision with the room team, support team and leadership.
• Demonstrates proficiency of core compounding skills, producing top quality products and troubleshooting formulas & raw materials.
• Act as a representative for compounding, fluent in the perspectives, challenges and needs of others on the team
• Collaborates and communicates to solve problems and improve processes across all departments and on both coasts and in connection with our UK partners. This includes time spend in various production rooms and with a variety of teams
• Nurture strong relationships with Management, inventory controllers, production planners, floor supervisors and various support team members to encourage a positive team dynamic and operational success
• Engage in continuous improvement projects as needed, including but not limited to test batches, raw material challenges, and quality issues
• Support the design and implementation of Compounding training programs and guide development for other compounders
• Work with R&D in various capacities (troubleshooting, raw mat testing, product creation etc..)

Behaviors:

• Be flexible - Even though you will be based in one department/area there will be times you will need to be flexible, your role could see you working in various different areas like the lab/R&D, unit 1, global travel or even a department you are currently not leading in if the work is not there. This will also require you to be flexible with your time i.e. factory times are different to lab times, plus training may be required for a short time on a different shift. 
• Set the best standards - As a Master Compounder you should set the highest standards possible, whether it's working externally or internally. You will need to be the person that people want to become. 
• Be a great communicator - Be able to communicate clearly and well while training Compounders and also be able to communicate well with inventors and leads.
• Be someone that people aspire to be - The Master Compounder role is a prestigious position and you must set the standards to demonstrate that. Also to be an ambassador for Lush on outside visits. 
• Be Open minded - Open to new ideas and be flexible to change, happy to bring ideas to the table.

Who You Are (Qualifications):

Required:

• Current Lush employee
• Completed the Master Compounder program and been signed off the following rooms: Ballistics, Bubbles, Soap, Massage, Misc./Toothy Tabs/EB, Fresh and Dairy
• An established Compounder with a track record for exemplary quality
• Performance in Compounding in good standing
• A proven problem solver and critical thinker, able to identify root causes and solutions to a variety of problems including formulas, raw materials, and production processes
• Fluent in the Lush brand and comfortable and confident communicating about Lush in both internal and external forums
• Comfortable with reading, writing, and speaking English in order to communicate with peers and leadership on all platforms (i.e. in person, via email, via Google/Teams chat)
• Has strongly demonstrated leadership qualities/skills within their current role/department
• Commitment to abide by and oversee health & safety regulations
• Commitment to abide by and oversee our good manufacturing practices

Preferred:

• Experience working in a variety of rooms and departments within Lush
• Previous experience working in kitchens, cosmetics, pharmaceuticals and manufacturing
• Post-secondary education
• Proven leadership skills in a variety of work environments and situations
• Strong recognition of process improvement and efficiency implementation
• Flexible to work shift work, as well as weekends, holidays and occasional overtime
• Proficient in MS Office and Google programs
• Proficient with ERP systems (AX)

How to Apply: Submit application found on the Colleague Center Internal Job Board

Need help? Email adeoliveira@lush.com

Only select applicants will be contacted for an interview based on their qualifications

Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion, we are proud to be an equal opportunity employer. 

Only select applicants will be contacted for an interview based on the eligibility requirements and their qualifications. The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. 

At LUSH, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. Our business practices strive to leverage the gift that diversity brings. Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known. LUSH North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, colour, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial jurisdiction.

Best of luck on your job search, and don't forget to follow us to learn more!

Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.

Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.