Overview:
Red House Vision Centre is a well-established and reputable eye care provider in Oshawa, Ontario, providing the community with optometry, ophthalmology, and optical services. We love working with all members of the community - from kids to seniors, and everyone in between - and we always take the time to ensure that our patients and customers receive only the highest level of service and products.
We are a small (but mighty) team who believe in working together to provide exceptional patient experience. Working with us is being part of a family, and we're looking for an experienced, mature, highly motivated, and hard-working Manging Optician to support our continued growth.
Who You Are:
You are a friendly, team-oriented, and meticulous problem solver. You are an experienced optician and you enjoy building long-lasting relationships with patients and co-workers alike. You are very confident in your opticianry capabilities, but you also want to learn and grow further.
Core Responsibilities:
The Managing Optician is responsible for overseeing the day-to-day operations of the dispensary, mentoring team members, upholding clinical and retail standards, and supporting the practice's overall performance goals. This role requires a licensed optician with strong leadership capabilities, technical expertise, and a patient-first mindset. As a working manager, this person balances direct patient care with team development and operational oversight.
- Oversee and manage all optical dispensary operations, including inventory, vendor relations, frame board management, and lab coordination.
- Perform and supervise patient services including frame selection, lens consultation, measurements, fittings, adjustments, and troubleshooting.
- Train, support, and mentor team members to ensure consistent service delivery, technical accuracy, and sales performance.
- Maintain compliance with regulatory standards and ensure ethical dispensing practices.
- Collaborate with the clinic owner and optometrist(s) to align optical goals with the broader vision of the practice.
- Monitor performance metrics and implement strategies to improve capture rate, average sale value, and board turnover.
- Manage quality control processes for glasses including troubleshooting, prescription checks, redo analysis, and supplier follow-ups.
- Stay current with industry trends, product knowledge, and licensing requirements.
- Leading the dispensing operation with responsibility for frame boards, glasses fittings, adjustments, repairs, and dispensing as per specifications or prescription
- Assisting with pre-testing for Optometrist appointments if necessary
Leadership Qualities:
- Strong communicator who fosters team alignment and morale.
- Decisive and solutions-oriented problem-solving.
- Respected mentor who supports team growth through coaching and feedback.
- Comfortable making performance-based decisions and giving direct, respectful feedback.
- Takes initiative and ownership of the dispensary’s success.
- Collaborative partner to the clinic owner and aligned with the practice’s mission and values.
Qualifications:
- A minimum of 5 years of optical experience as an optician
- Demonstrated experience leading an optical dispensing operation
- A professional, honest, and fun-loving positive attitude with a strong passion for delivering high quality customer service and achieving goals and targets
- Highly knowledgeable with eyewear and lens products and technologies
- Experience with board and inventory management
- Excellent verbal and written communication skills in English
- Interest and knowledge in current eyewear trends and a good "eye" for fashion
Job Type: Full-time
Pay: $30.00-$35.00 per hour
Benefits:
- Casual dress
- Company events
- Store discount
- Vision care
Experience:
- opticianry: 5 years (preferred)
Licence/Certification:
- license from the College of Opticians of Ontario (required)
Work Location: In person