Wentworth Hospitality Group proudly includes Tableau Bar Bistro, Homer St. Cafe & Bar, and Maxine’s Cafe & Bar. Our newest venture, Folietta, promises to be a vibrant and engaging neighbourhood gem where guests can enjoy exceptional Italian cuisine in a relaxed atmosphere. If you thrive in a culture dedicated to excellence, inclusivity, and superior guest service, we want you on our team!
Position Summary
As a Manager at Folietta, you will be essential in creating remarkable dining experiences and connecting with guests and our community as a whole. Your role will involve overseeing daily operations, ensuring that our high standards of efficiency, productivity, quality, and guest experience are met.
Position Responsibilities
Front of House
- Coordinate daily Front of the House and Back of the House restaurant operations
- Execution of outstanding food & guest service
- Respond efficiently and accurately to customer complaints
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Ensure compliance with sanitation and safety regulations
- Control operational costs and identify measures to cut waste
- Executes the pre-shifts
- Innovate new ways to capture sales
- Motivate & inspire leadership around sales
- Demonstrate an ‘Anything is Possible’ mindset: dream big and play big
- Emulate behaviour that drives sales by being on the floor, chatting with guests and help where necessary; no job is too small
- Other duties as assigned
- Ensure all team members understand and maintain operating standards
- Motivate team members toward next-level guest service
- Address guest concerns, seeking positive resolutions
- Assist to train new hires and encourage continued development for existing employee
- Ensure brand service standards and proper dress code is always intact
- Promote a positive team culture with a "can do" attitude
- Promote a passionate and competitive sales-driven environment
- Demonstrate, promote, and live by our Leadership Values
- Demonstrate and promote a professional atmosphere that sustains top employee and guest safety standards
- Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations
- Ensure a safe workplace in compliance with WorkSafe BC
- Limit promo & Q.S.A. bills
- Find new ways to increase profit
- Find new ways to improve systems & efficiency
- Waste, spillage, portion control
- Achieve Labour budgets every shift
- Bar checks- non alcohol, limes, juice. 86'd product
- Ensure sales forecasts are accurate, realistic, and achieved every shift
- Education: A post-secondary degree ideally in business management or hospitality
- Experience: 2-3 years prior experience in the restaurant industry
- Ability to work varied hours
- Knowledge about driving sales and meeting financial goals
- Results driven individual with demonstrated record of prior success
- Excellent interpersonal skills with guests and employees
- Conflict resolution skills
- Customer service focus and quality orientated
- Adaptable and flexible
- High energy level, with a tolerance for stressful situations
- Understanding of basic accounting principles and budgets
- Able to successfully coach and manage people
- Driven toward personal development
- Computer Skills: Good knowledge of Word, Excel, Outlook, and POS systems