Lead, Operational Excellence

OVERVIEW

The Lead of Operational Excellence (OpX) is responsible for building capacity and fostering a culture of improvement at MGH. This role is responsible for leading hospital-wide initiatives focused on improving quality, efficiency, safety and experience using a data driven lens. This role leads a central team of approximately 3 analysts and consultants to collaboratively facilitate corporate priorities and departmental improvement projects across MGH. This leadership role works collaboratively with departments to identify priorities, lead transformative change projects and evaluate the outcomes. This role is also integra lin building capacity at MGH around improvement methodologies, project management and change management through education, coaching and resource development.

EDUCATION

• Master's Degree, or equivalent, in Health Sciences, Health Policy, Health Administration, Industrial

Engineering or related field.

• Experience using data analytics tools (e.g., Excel, Tableau, Power BI etc.) required
• Certification in qualityor process improvement (e.g., Lean Six Sigma Green/Black Belt, PROCI Change Management, Project Management Professional etc.) is preferred
• Certification in project management or change management, is preferred.
• Professional Engineering (P. Eng)and/or PMP designation is an asset.

QUALIFICATIONS

• 7+ years of relevant work experience in a healthcare setting.
• Strong understanding of Ontario’s healthcare system, with experience in an acute care setting is an asset.
• Strong understanding of artificial intelligence and how to safety operationalize tools in a hospital setting
• Demonstrated value-based leadership skills with the ability to build and foster a high performing team.
• Demonstrated experience developing and leading complex projects or change initiatives within a healthcare service organization.
• Experience with LEAN implementation in a healthcare environment is an asset.
• Excellent communication, interpersonal and relationship-building skills; must be a team-oriented and collaborative leader.
• Demonstrated experience working with a broad set of stakeholders, including patients, clinicians,

interdisciplinary teams and healthcare administrators.

• Proven experience with evaluation, performance monitoring and/or portfolio management.
• Strong experience with presenting, facilitation, teaching and coaching.
• Excellent analytical, problem solving and critical thinking ability.
• Demonstrated initiative and independence to take appropriate action and anticipate organizational needs.
• Ability to see the bigger picture and to focus on large organizational goals.
• Experience building or working in a project management office, isan asset.
• Demonstrated experience with MS Office suite.

• Good work and attendance record required.
• All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) [formerly Toronto EastGeneral Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.
• All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patientand staff safety policies and procedures set by MGH.
• All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.