About Us – Who is PokinPokin?
PokinPokin is the largest claw machine arcade chain in Canada, for a new generation of players who love fun, aesthetics, and collecting! With locations across Canada and growing popularity on TikTok and Instagram, Pokin Pokin has become a go-to hangout spot for friends, students, and families alike.
We're looking for a Key Holder who is reliable, customer-focused, and ready to take on a leadership role in our Scarborough store.
Responsibilities
As a Key Holder, you’ll support the Store Manager in daily operations while acting as the shift lead. You’ll play a key role in creating a positive, fun-filled experience for every guest.
Shift Supervision: Open and close the store independently, ensuring operations run smoothly
Customer Service: Greet customers, explain token and claw machine systems, and offer friendly assistance
Cash Handling: Manage the cash register, process payments, and complete end-of-day cash-outs
Inventory Support: Assist in restocking prizes, managing token levels, and reporting low inventory
Machine Readiness: Monitor the machines, report issues, and assist with light troubleshooting if needed
Team Support: Supervise part-time staff during your shift and help maintain a positive work environment
What We’re Looking For
6+ months of experience in retail, customer service, or entertainment settings
Responsible and trustworthy—you’ll have store keys and alarm codes
Outgoing and energetic—you love chatting with customers and making their day
Flexible availability, especially during evenings and weekends
Interest in claw machines, arcade games, or pop culture is a plus!
Compensation & Perks
Hourly wage based on experience (with opportunity for growth)
Performance bonuses and monthly incentives
Staff discounts on tokens & merchandise
Training and support from a fun, young, and collaborative team
A unique and exciting work environment—never a dull moment!
Location:
PokinPokin - Scarborough Town Centre
Job Type: Part-time
Pay: $17.20-$20.00 per hour
Expected hours: 20 – 30 per week
Work Location: In person