Job description
Seeking:
Energetic customer service-oriented individuals for the position of Telus Field Installations and Repair Technician. We have several full-time opportunities for both sub-contractor and employee-based positions within our company performing fibre and copper installations and repairs in a customer-facing setting. As a sub-contractor, you provide your own vehicle, tools, gas etc.. For an employee-based position, the vehicle, tools, gas etc. are provided by the company. The sub-contractor position has many advantages including higher pay rates.
About Us: At Worldwide, we understand that staying connected is vital in today's world. We are the leading provider of wireline and wireless workforce solutions, ensuring hundreds of British Columbians stay connected with Telus' 100% fiber optic connection to the home. Our founder, once a technician like you, believed in creating a company where technicians are not just valued but celebrated. Join us and become a part of a team that values growth, independence, and exceptional customer service.
Job Description: We are seeking enthusiastic and skilled Fiber Optic Installation & Repair Technicians to join our team in Kamloops and surrounding areas. As a technician, you will be responsible for delivering an exceptional customer experience while preforming your day-to-day task including the installation of Internet, Optik TV, Home Phone, and Smart Home Security & Automation. You will troubleshoot, diagnose, and resolve service issues, educate customers on exciting bundles, and provide outstanding customer service.
Responsibilities:
- Dispatch from home to customer locations using specific online applications.
- Reach out to customers prior to arrival, providing ETA.
- Install and troubleshoot Internet, Optik TV, Home Phone, and Smart Home Security & Automation.
- Install and diagnose cabling including, fibre, twisted pair, cat/5, coaxial.
- Assess current customer services and find new sale opportunities.
- Maintain accurate inventory of Telus supplied equipment.
- Stay up to date with new products, equipment, pricing, and everchanging technologies.
- Ensure reliability of all customer services using online test tools.
- Deliver a "5 Star" customer experience on every visit.
- Adhere to all applicable Health & Safety regulations.
- Present yourself in a polite and professional manner to gain the respect and trust from every Telus customer.
Requirements:
- Minimum Grade 12 education.
- Experience with low voltage cabling is an asset (twisted pair, coaxial, fiber optics).
- Familiarity with everyday hand tools, ladders, cordless drills, and computer hardware/software.
- Strong customer service background and sales abilities.
- Ability to work independently and as a team member.
- Valid Class 5 BC driver’s license.
- Physically capable of carrying and maneuvering a 60lbs extension ladder, climbing ladders multiple times a day, and lifting heavy objects.
- Positive, solutions-based attitude with excellent problem-solving skills.
- Availability to work 1 weekend and 1 evening shift (available until 7 pm) per week.
- Successful completion of a criminal background check.
- Self-motivated and highly organized to manage workloads with minimal direction.
- Must be comfortable with computers, and able to handle various Windows-based applications.
- Excellent communication skills, both written and verbal
- Must be willing to work outdoors in changing weather conditions.
- Must be technically inclined and have a desire to learn.
- Means to provide or acquire steel toe boots, basic hand tools and cordless tools.
- Prior experience in telecommunications and/or working in the field independently is an asset.
Pay and Benefits: We offer a competitive piece-rate model, ensuring your hard work is rewarded. We also have a robust bonus program that highly rewards productivity and performance along with lucrative sales commissions. As a part of our team, you will have access to paid training, growth opportunities, and a great benefits package.
How to Apply: If you are a dedicated, skilled, and customer-focused individual who enjoys a fast passed and competitive industry, we want to hear from you. Please submit your application through our internal website. Please do not apply directly through Indeed, only applications received through our internal website will be reviewed. Please follow the link below to be redirected to the application page. Only applicants currently located in Canada
will be considered.
Join Worldwide, where your skills are valued, your growth is encouraged, and your contribution makes a difference!
Job Type: Full-time
Salary: $45,000.00-$90,000.00 per year
Benefits:
- Dental care
- Extended health care
- Vision care
Schedule:
- 8 hour shift minimum
- 1 evening shift per week
- Tuesday to Saturday
- Sunday to Thursday
Supplemental pay types:
- Bonus pay
- Commission pay
Work Location: Squamish
Job Type: Full-time
Pay: $45,000.00-$90,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
Licence/Certification:
- Class 5 BC Drivers Licence (required)
Work Location: On the road