Job Summary
We are seeking a motivated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include addressing customer inquiries, resolving issues, and promoting our products and services. The ideal candidate will possess strong communication skills and a passion for helping others.
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide accurate information regarding products, services, and promotions.
- Assist customers with order placements, modifications, and cancellations.
- Resolve customer complaints effectively while maintaining a positive attitude.
- Collaborate with sales teams to identify opportunities for business development.
- Utilize Salesforce to track customer interactions and maintain accurate records.
- Conduct follow-ups with customers to ensure satisfaction and gather feedback.
- Participate in training sessions to enhance product knowledge and customer service skills.
Qualifications
- Proven experience in customer service or a related field is preferred.
- Strong sales acumen with experience in technology sales or account management is desirable.
- Excellent verbal and written communication skills.
- Ability to work independently as well as part of a team.
- Strong problem-solving skills and attention to detail.
- A proactive approach to identifying customer needs and providing solutions.
- Out going sales calls
- Ability to adapt to changing priorities in a fast-paced environment.
Join us in delivering outstanding service while growing your career in a supportive environment!
Job Type: Full-time
Pay: $22.00-$25.00 per hour
Expected hours: 40 per week
Additional pay:
- Bonus pay
Benefits:
- Dental care
- Extended health care
- Life insurance
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
Application question(s):
- Own transportation
Experience:
- Industrial sales : 5 years (required)
Location:
- Edmonton, AB T5M 3T4 (preferred)
Work Location: In person