CEA is Expanding!
Custom Energized Air is growing! We have a need for an Inside Sales Representative for the Red Deer Office.
The Inside Sales Representative plays a critical role at Custom Energized Air (CEA), serving as a primary point of contact for customers while overseeing the execution of sales processes. An Inside Sales Representative is responsible for ensuring proper, appropriate, and timely execution of customer quotes. As a member of the Inside Sales Team, this role may be required to execute or support any tasks related to inside sales from quote to delivery; through appropriate planning, sales management, and expediting either personally or by supporting colleagues.
The job description and key responsibilities include, but are not limited to:
Sales & Customer Support
- Act as a primary contact for customer inquiries, providing accurate and knowledgeable product information.
- Collaborate with outside sales to seek possible customer and sales growth opportunities.
- Manage the full sales cycle from RFQ to delivery, including quoting, order processing, and expediting.
- Collaborate with vendors to develop complete, cost-effective solutions tailored to customer needs.
- Ensure all sales activities comply with the Quality Management System (QMS) and customer requirements.
Technical Support
- Provide technical quotes, including sizing, calibration, and design specifications.
- Review and interpret technical documents such as P&IDs, specifications, and drawings.
- Ensure all documentation, testing, and compliance requirements are met.
Operational Excellence
- Ensure accuracy and timeliness in all sales and order desk activities.
- Support and enforce company policies, procedures, and COR Health & Safety standards.
- Solve complex problems and implement solutions that improve efficiency and customer satisfaction.
- Ensure all customer inquiries are input into available CRMs for visibility of orders to others.
Communication & Collaboration
- Collaborate with the outside sales team to ensure effective communication including all incoming customer requests are met with in timely manner and monitored until completion.
- Foster open, respectful communication across departments and with external vendors.
- Accurately convey customer requirements to internal teams and subcontractors.
- Positively influence team morale and contribute to a supportive work environment.
- As applicable work together to ensure effective and efficient completion of work as a company.
Experience and Education Requirements
- High School Diploma required. Diploma or Degree in Business Administration, Mechanical Engineering Technology, Instrumentation, Industrial Automation, or a related technical field with a focus on compressed air systems, pneumatics, or industrial equipment considered an asset.
- Minimum 1-3 years of experience in inside sales, technical sales, or customer service within an industrial, manufacturing, or engineering environment.
- A combination of relevant education, technical knowledge, and professional experience will be considered for candidates who demonstrate strong potential and alignment with the role’s requirements.
Skills and Abilities
- Strong problem-solving and investigative skills.
- High attention to detail and organizational ability.
- Technical aptitude with a customer-first mindset.
- Effective communication and interpersonal skills.
- Ability to manage multiple priorities and adapt to changing demands.
- Physical Requirements – Prolonged periods of sitting at a desk and working on a computer.
Custom Energized Air joined the Carmela Industries Team in 2023. With branches in Edmonton and Red Deer we support customers all over Western Canada. We work with a wide range of products for customers in multiple industries, from oil and gas, mining, manufacturing, water, and food, all requiring a variety of solutions from full system set-ups, repair, and maintenance.
Working at CEA means:
- Involvement. This is an opportunity to be an active part of what’s going on. Everyone is in it together. Each person is here working toward the same goal.
- Growth. Personal growth, professional growth, corporate growth, you name it, we got it! Our goal is to ensure the right people are in the right chairs doing a job they enjoy.
- Equal Opportunity. We are committed to equity, diversity, and inclusion. We recognize that diversity is essential to a great team. We welcome applications from all qualified individuals.
Job Types: Full-time, Permanent
Pay: From $70,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care
- Wellness program
Work Location: In person
Application deadline: 2025-08-25