The Housing Support Worker plays a key role in maintaining a safe, welcoming, and stable environment for people living in our housing program. This role involves building supportive relationships, providing trauma-informed care, and supporting residents in maintaining housing stability. From assisting with daily needs to move-ins and wellness checks, this position is essential in upholding KGM’s values of dignity, compassion, and respect.

Responsibilities

• Build and maintain supportive, trusting relationships with residents through regular wellness checks and daily engagement;
• Work collaboratively with the caseworking team to support tenants in achieving individual goals by providing access to a wide range of services and programs;
• Conduct regular walk-throughs of the building and grounds, ensuring cleanliness and safety while reporting any concerns or issues to the appropriate person;
• Ensure residents follow the policies and procedures of KGM, promoting a safe and respectful environment;
• Ensure the cleanliness and maintenance of the shelter premises, adhering to health and safety standards;
• De-escalate potential violent situations between clients, prioritizing the safety and well-being of residents and team members;
• Complete move-in and move-out inspections and provide orientation for new residents.
• Maintain accurate records of resident interactions, housing activities, services provided and incident reports.

Qualifications

• High school diploma or equivalent required;
• Experience working in housing programs, shelter, or social service settings.
• Valid driver's license and clean driving abstract.
• Demonstrated ability to work independently, take initiative, and manage time and responsibilities without direct supervision.
• Strong interpersonal skills with the ability to maintain clear, professional boundaries and build respectful relationships.
• Experience using Microsoft Office and other platforms for documentation and communication.
• Able to multitask and stay focused while managing frequent interruptions or shifting priorities.
• Position requires working with individuals in crisis and exposure to challenging situations (training provided).
• This position is dependent on a Criminal Records Check (Vulnerable Sector).

This is a full-time role, Sunday to Thursday. Benefits are available after six months of employment. This is a great opportunity to make a meaningful impact in the Kelowna community, and we look forward to hearing from you!

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