About Us
The Catholic Centre for immigrants (CCI) has been serving refugees and immigrants for more than 65 years. CCI is a bridge between the 7,000 immigrants and refugees who come to Ottawa each year and the community. We provide programs and services to help newcomers settle and integrate. We also work in the community to promote the value of a diverse and more welcoming community for all.
POSITION SUMMARY
The Housing Case Worker provides critical housing support to newcomers, including eviction prevention, tenant education, and advocacy. This role involves collaborating with landlords, housing providers, and community agencies to secure stable accommodations for clients, as well as supporting them through the housing search process and addressing any tenancy-related challenges.
This position reports to: Program Manager/Coordinator
Employment status: Full-time, until March 31, 2026 with possibility of extension
Hourly rate: $30.09
Deadline date to apply: August 18, 2025
Open to: Internal/External candidates
Location: 1754 St Joseph
MAIN DUTIES & RESPONSIBILITIES
Under the direction of the Program Manager, the Housing Case Worker will:
- Assist clients in identifying long-term, affordable housing options based on their needs and financial capacity.
- Build and maintain relationships with landlords, housing providers, and community agencies to facilitate housing placements.
- Guide clients through the rental application process, including lease agreements and understanding tenant responsibilities.
- Support clients in preventing evictions through mediation, advocacy, and liaising with landlords.
- Educate clients on their rights and responsibilities as tenants, ensuring they understand provincial and local tenancy laws.
- Assist clients in resolving housing-related challenges, such as rent arrears or landlord disputes, to maintain their tenancy.
- Provide comprehensive case management, conducting regular check-ins with clients to monitor their housing situation and provide ongoing support.
- Address any issues that arise during tenancy, providing clients with additional resources and referrals when necessary.
- Collaborate with social service agencies, landlords, and other community partners to ensure a holistic approach to housing support.
- Engage in housing-related workshops and community forums to stay updated on local housing challenges and solutions.
- Maintain accurate and detailed client files, including assessments, housing plans, and case notes.
- Prepare regular reports on housing placements, eviction prevention efforts, and other client outcomes to inform program evaluation.
- Performa other duties as assigned.
QUALIFICATIONS
- Post-secondary education in Social Work, Housing Services, or a related field, or an equivalent combination of education and experience.
- Minimum 2 years of experience in housing services or housing advocacy, preferably working with vulnerable populations.
- Proven ability to navigate the housing market and find long-term housing solutions for clients.
- Strong knowledge of tenant rights, eviction prevention strategies, and housing resources.
- Experience in building and maintaining relationships with landlords, housing providers, and community agencies.
- Excellent communication, negotiation, and advocacy skills.
- Strong organizational and time management skills, with the ability to manage multiple clients simultaneously.
- Ability to work both independently and within a team environment.
- Proficiency in Microsoft Office and other case management software.
- Familiarity with tenancy laws and legal protections for tenants.
All internal applicants must inform their supervisor of their intention to apply for the position.
Applications will only be accepted electronically. Only candidates selected for an interview will be contacted.
The Catholic Centre for Immigrants (CCI) is committed to being an equal opportunity employer.
Please advise in advance if you require any accommodation during the application or selection process. CCI is committed to employment equity and encourages candidates to self-identify as visible minorities; people from culturally diverse backgrounds; people of all gender identities and sexual orientations; Indigenous peoples; and persons with disabilities.