Human Services, Housing Supply
Status: (1) Contract Full Time - up to 13 months & (2) Contract Full Time - up to 24 months
Salary Range: $69,805 - $87,255 per annum (plus comprehensive benefits)
Work mode: Hybrid* see below for more details about this work mode.
Location: 10 Peel Centre Drive, Brampton, ON
Hours of work: 35 hour per week
Who we are: The Housing Supply Representative evaluates, and cultivates new agreements with landlords in the Housing System. This role requires a high-level of customer service and interaction with private landlord staff and supportive agencies to build and improve existing relationships and gain new housing stock.The Housing Supply Representative is the first point of contact for landlords in the community and foster relationships with several landlords.
What you will do in this role:
- First point of contact to provide service and support to landlords for participating and manage their eligibility for Peel Housing Programs.
- Creatively seeks out and promotes new opportunities to increase housing stock
- Establishes strong outreach and builds relationships with the community, property owners, realtor's, landlords, and other services to obtain new, improve or manage existing housing stock
- Networks with community agencies, coalitions, landlord/property management, and Outreach
- Promotes Regional incentives and programs to potential or existing landlords to entice participation in the Region of Peel’s housing stock
- Uses current housing market information, trends and resources in order to market the Region of Peel's housing stock
- Cooperates with other housing staff to mediate and resolve complaints from applicants and residents regarding housing unit
- Liaises with landlord site and property management staff regarding tenant placements.
- Facilitates and mediate concerns identified by landlords or other Housing staff to support clients
- Regularly visits housing sites regarding new or problematic housing units identified
- Prepares landlord-related reports including outcomes, successes and challenges supporting Housing and Homelessness Plan and overall Housing strategy at the Region of Peel
- Provides information and assistance regarding the rent supplement, transitional housing, and other housing and homeless programs to private landlords, community agencies and politicians
- Sends out exit interview surveys and takes the appropriate follow up action with landlords, as required
- Processes landlord payments and responds to enquiries regarding their statements by analyzing and explaining adjustments
- Acts as an advisor to private landlords regarding legal action under Residential Tenancies Act for those in violation of their tenancy agreements, as required
- Acts as a liaison on behalf of the Region with paralegals, private landlords and other counsel
- Remains current and updated on landlord laws, ordinances and regulations that impact housing
What the role requires:
- Post-secondary Diploma in a Human services field along with a minimum of two (2) years relevant experience in housing or homelessness, and customer service or residential property management
- Knowledge of housing and homelessness programs at Peel, resources, and subsidy programs
- Knowledge and application of the Residential Tenancies Act
- Good interpersonal skills and strong communication skills to communicate with the public, staff, and community supportive agencies
- Proficiency in Microsoft Office applications and Housing and Homelessness enabling technology
- Able to work independently and as part of a larger team
Skills/Abilities:
- Excellent customer service and administrative skills
- Strong negotiation and mediation skills
- Strong problem solving skills and effective decision making capabilities
- Detail oriented with strong organizational and time management skills
- Highly motivated self-starter, with proven ability to develop creative solutions
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
Perks @ Peel and why you will love working for us:
- Comprehensive Health, Dental, Vision benefit plan including psychological health
- Automatic enrolment into OMERS pension plan (where applicable)
- Accrue Vacation on a monthly basis starting at 3 weeks per annum
- 3 Paid personal days and floating holidays
- Flexible hours supporting your wellness and wellbeing
- Annual performance review and merit increases based on performance
- Supportive leadership and a culture of respect and inclusion
- Access to tuition reimbursement and learning and development resources
Be bold. Think big. Join us.
In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.
It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.
The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.
Interview: Our recruitment process will include video conference technology
Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.
If this opportunity matches your qualifications and experience, please apply on-line.
About Us
Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.
We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.
Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.
Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.
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Additional Information
Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.
Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca
Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca
Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.