Your team and working environment:
Edmonton's "Chateau on the River" For more than 100 years, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of downtown Edmonton. Nestled upon the North Saskatchewan River Valley, the hotel's charm and ever-evolving elegance has earned it the spotlight as one of the city's most sought after locations. A storied past, an unparalleled present, and a future to be reckoned with, Fairmont Hotel Macdonald has set the stage for luxury in the heart of the city. Edmonton's only four-diamond "Chateau on the River" offers unparalleled views of North America's largest expanse of urban parkland. Boasting dignified style and timeless grace, each of our 198 classically designed guestrooms, including specialty suites, are tastefully adorned with the finest amenities. In 2016, we forever changed the game in luxury was we unveiled a completely re-designed Fairmont Gold and Lounge. Delivering personalized and discreet service, this hotel within a hotel offers an unrivalled experience unlike any other the city has seen, and likely ever will. From seasonally inspired menus to dining experiences that will satisfy any craving, see what our chefs are preparing in our confederation lounge and our award winning restaurant, The Harvest Room.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Houseperson (Full Time)
Create the experience before the guest has even arrived. As a Houseperson, the organizational support you provide to the Housekeeping team will ensure our guest rooms are well equipped and that our guests Feel Welcome from the minute they step into their room.
What you will be doing:
- Ensure the highest levels of guest service through the application of our Fairmont Core standards and standard operating policies.
- Ensure soiled linen is regularly emptied from the pantry and returned to the linen room, stock up all pantries with clean linen according to par-stock and to assist the linen room as required with daily tasks.
- Provide updates to appropriate departments - lost/found article to security office, to report any equipment this is malfunctioning.
- Responsible to sign for assigned key, communication device, work paper and return by end of shift.
- To vacuum all corridors and staircases as assigned by section.
- To bring any guest supplies weekly to pantries according to weekly order list.
- To note all guest requests received via Office/Supervisors/Switchboard and carry out exactly all requests.
- Assist with the removal of guestroom curtains for cleaning, removal of furniture
- To conduct deep cleaning tasks as assigned (e.g. Spot carpet cleaning, shower head de-scaling, etc).
- Responsible for ensuring work stations, offices are kept clean
- Ensure all health and safety measure are followed
- Assist in on the job training of a new Houseperson as and when required.
- To comply with any reasonable request by the Supervisor and Hotel Management
Qualifications
Your experience and skills include:
- Competency in verbal English is essential and basic written required
- Previous experience in Hotel Housekeeping department is desirable.
- Previous experience in customer service is desirable, though not essential
- Previous experience in 5 star property is desirable, though not essential
- Dynamic, energetic, and thrives under pressure
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents
Additional Information
What is in it for you:
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support
- Learning programs through our Academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities
- Career development opportunities with national and international promotion opportunities. The sky is your limit
Hourly Rate Range: $20.15 - $21.15 CAD Gross per hour