Housekeeping Room Attendant

Reports to: Executive Housekeeper

Scope:

Cleans hotel guest rooms and/or other assigned areas in a timely and organized manner to ensure guest satisfaction.

Primary Responsibilities:

• Cleans and services assigned guest rooms in a timely and organized manner according to Crowne Plaza Clean procedures and standards.
• When room service is completed, change room status so that rooms may be sold.
• Reports any rooms unable to be serviced within appropriate time standards to supervisor.
• Reports needed repairs of unsafe conditions to supervisor.
• Responds to requests from guests, supervisors or management in a timely and efficient manner.
• Maintains linen cart and supplies in a neat and organized fashion to department standards.
• Maintains security of equipment, keys and supplies issued each day.
• Reports lost and found articles to supervisor.
• Follows procedures for team cleaning and self-inspecting program.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures.
• Other duties as assigned by supervisor or management.

Note: Employee will abide by the specific performance standards for their department as communicated to them by their manager.

Qualifications:

Education/ Experience: Basic reading, writing and math skills

Skills:

Organizational

Interpersonal

Attention to detail

Working Conditions:

Will be required to workdays, weekends and holidays.

Will be required to work in fast paced, stressful environment.

Will be required to work with common household chemicals.

May be asked to work overtime

Health and Safety:

It is the responsibility of all associates to ensure that they follow all health and safety policies by:

• working in a safe manner
• reporting any unsafe conditions
• immediately reporting any associate injury/accident
• using personal protective equipment if required

Associates are required to fully participate in all health and safety initiatives and may be recruited to join our committee as their department’s representative.

“Crowne Plaza Kitchener Waterloo is committed to providing an accessible workplace, in support of the Accessibility for Ontarians with Disabilities Act (AODA 2005), and the Human Rights Code (RSO 1990). Should an applicant require accommodation at any point during the recruitment process or during employment, the individual is invited to communicate and discuss their requirements with Crowne Plaza’s Human Resources representative. Crown Plaza Kitchener Waterloo will provide, or arrange to have provided, reasonable accommodation specific to the applicant’s or employee’s accessibility needs.”

Job Types: Full-time, Part-time, Permanent

Pay: $17.20-$20.00 per hour

Ability to commute/relocate:

• Kitchener, ON N2G 2K8: reliably commute or plan to relocate before starting work (preferred)

Experience:

• housekeeping: 1 year (preferred)

Work Location: In person