Description
The Theatre Services in the Faculty of Arts is currently seeking a Recurring Part-time House Manager.
Reports to the Admin and Front of House Manager. Supervises part-time student front of house staff (ushers, cashiers, concession staff) during events at University Theatre Services facilities. The position has a high degree of independence during events. Peak periods of work are October-December and March-June. Consists primarily of evening and weekend shifts, with some daytime shifts April-June. Occasional extended shifts and shift work is required.
Ensures the smooth operation of front of house activities during events. Trains new staff on-the-job. Assists Admin and Front of House Manager in training and evaluating staff.
Summary of Key Responsibilities (job functions include but are not limited to):
- Audience satisfaction - patrons treated respectfully; any special needs met, any problems addressed quickly, safety ensured in emergencies.
- Sponsor satisfaction - all front of house needs met; any concerns addressed quickly.
- Staff - relevant event information and specific duties communicated to staff, supervision of staff to ensure duties carried out correctly, event information discussed with stage manager.
- Administrative - maintain security of box office and concession floats and deposits, complete paperwork associated with event, update payroll records Audience satisfaction - patrons treated respectfully; any special needs met, any problems addressed quickly, safety ensured in emergencies.
- Sponsor satisfaction - all front of house needs met; any concerns addressed quickly.
- Staff - relevant event information and specific duties communicated to staff, supervision of staff to ensure duties carried out correctly, event information discussed with stage manager.
- Administrative - maintain security of box office and concession floats and deposits, complete paperwork associated with event, update payroll records.
Qualifications / Requirements:
- Experience as a house manager or a sound knowledge of front of house procedures.
- Strong supervisory, communication and customer service skills.
- Flexibility and the ability to function effectively under pressure.
- Fine arts background and knowledge of university community are both assets.
Application Deadline: August 25, 2025.
We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.
This position is part of the AUPE bargaining unit, and falls under the General Job Family, Phase 3.
For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.
About the University of Calgary
UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.
The University of Calgary has launched an institution-wide Indigenous Strategy committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.
As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments (equity@ucalgary.ca) and requests for accommodations can be sent to Human Resources (hrhire@ucalgary.ca).
Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.
We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.