Join the iconic Mayfield Dinner Theatre team within the DoubleTree by Hilton West Edmonton!
We are looking for a Casual Theatre Representative for our Team!
Each year we survey Team Members what excites them the most about working at Hilton so we can build on the positive aspects of their experiences at work. Here’s what they have said:
· The people I work with
· Opportunities to grow my career
· Connections with guests and customers
· Meaningful and fun work
· Special and Unique benefits
Let's start with the GREAT benefits!
Benefits:
- Up to 6 Discounted Mayfield Dinner Theatre Tickets
- 50% Discount in Stages Restaurant & Bar
- Extensive Hilton Discounted Room Rates around the world!!
Basic Purpose:
Reporting to the Box Office Manager, the Box Office Theatre Representative provides personalized service to guests at the will call ticket counter as well as dealing with Customer Service issues as they arise on the night of the show. The Theatre Representative is also responsible for reconciling of Theatre Tickets according to scanned tickets used that evening.
Major Responsibilities and Duties (to fulfill major purpose):
1. Responsible for handing out Dinner Theatre tickets to the customers for the performance that you are working.
2. If seating issues arise, being able to problem solve and deal with the customer
3. Reconcile seating for that performance recording any no show, lost stubs/tickets/ pay at doors.
4. Answering Customer Questions and provide info when needed.
5. Processing any walk up customer tickets. (Pay at Door)
6. Inform Management of any difficulties/issues that need to be dealt with.
7. Responsible for maintaining a safe and clean work environment.
8. Keep info well stocked for customers.
9. Responsible for float of $50, this is to be kept in the safe after each shift.
10. Balances at end of shift and adheres to cash-out procedures.
11. Keep Job required information current.
12. Attends monthly communications meetings.
13. Adheres to dinner theatre & hotel policies and procedures.
14. Attends work on time as scheduled
15. Follows hotel grooming and dress standards
16. Is aware of and compliancy with the latest Health & Safety policy. Minimizes safety hazards by following all safety rules and procedures
17. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
18. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
19. Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
20. At all times projects a favorable image of SilverBirch Hotels & Resorts to the public.
Skills, Knowledge and Abilities Required:
- Excellent guest service
- Excellent communication skills both verbal and written
- Strong computer and telephone correspondence abilities with previous experience using Microsoft such as Word and Excel
- Highly organized, able to multi-task and detail oriented
- Works well under pressure and without supervision
- Able to perform well in a fast-paced environment
- Energetic, honest, self-motivated and flexible
- Excellent communication and interpersonal skills
- Ability to communicate with a wide variety of people
- Reliable, punctual and dependable
- Strong teamwork skills
- Able to sell the services of the theatre
- Self-motivated, creative, capable of working in a team environment
Working Conditions:
Able to work specific shifts:
- Saturday from 5:15pm - 8:15pm,
- Sunday: 9:45am - 12:15pm with a 2nd split shift at 4:45pm-7:45pm
- Primarily in a lobby type environment
- Sometimes exposed to frequently open doors to the outside
- Fast paced environment that is often demanding
Experience, Training and Education (demonstrating requirements):
- Minimum 2 years previous customer service and sales experience preferred
- Ability to communicate verbally and written in English
- Theatre knowledge a definite asset
NOTE:
This job posting is for a position at a hotel that is owned and operated by an independent franchisee (SilverBirch Hotels & Resorts). The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.
Job Types: Permanent, Casual
Pay: $19.04 per hour
Benefits:
- Company events
- Discounted or free food
- Employee assistance program
- On-site gym
- On-site parking
- Store discount
Application question(s):
- The shifts for this position are primarily 3 hours (5:15 - 8:15) or (Sunday split shift: 9:45am - 12:45pm & 4:45pm-7:45pm) Are you available to work these hours?
- Have you ever attended the Mayfield Dinner Theatre before?
Experience:
- Customer service: 1 year (preferred)
Work Location: In person