Job Overview
We are seeking a dedicated and friendly Hotel Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere at our hotel. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various tasks efficiently.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Answer phone calls promptly, providing information about hotel services and amenities.
- Handle guest inquiries and resolve any issues or complaints in a timely manner.
- Maintain accurate records of guest information and reservations using hotel management software.
- Assist with billing inquiries and payment processing at the front desk.
- Provide information about local attractions, dining options, and transportation services.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining a professional appearance.
- Must be available AM,PM, Overnight, Weekends and Holidays
Skills
- Exceptional customer service skills with a focus on guest satisfaction.
- Proficiency in phone systems and excellent phone etiquette.
- Experience in front desk operations within the hospitality industry is preferred.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Strong organizational skills with attention to detail in managing reservations and guest requests.
- Ability to work well under pressure in a fast-paced environment.
- Excellent verbal communication skills to interact effectively with guests and team members.
- A positive attitude and willingness to assist others, contributing to a collaborative team environment.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Type d'emploi : Occasionnel
Rémunération : 26,70$ à 29,00$ par heure
Lieu du poste : En présentiel