ABOUT THE POSITION
Pigeonhole 17th is looking for a host to fill out their team on a part-time permanent basis. Hosts are responsible for several functions including, but not limited to, greet all guests in a prompt and friendly manner, ring in takeout and execute curbside pickup orders, seat guests, and responsible for the overall flow of the restaurant. You will also coordinate and manage reservations and support front-of-house operations. This is a fantastic opportunity for someone eager to learn, grow, and build a rewarding career in the hospitality industry.
WHO WE ARE
Recognized as Canada’s Best New Restaurant of 2015 by Air Canada’s enRoute magazine, Pigeonhole Beltline was first dreamed up in the back of a London taxi. It was conceptualized as a place for spontaneity; a place you’d discover on your way to dinner and never leave. A place that could evolve and adapt with time that wasn’t beholden to a specific culinary focus and includes a small but deliberate wine, beer and cocktail list. Focused on warm and intentional hospitality and ever-changing dishes, the menu will give customers a culinary experience like no other in Calgary.
WHAT WE OFFER
- Competitive hourly wage
- Gratuities
- Duty meals
- Extended health benefits after 90 days for employees working 28+ hours per week
- 25% Company-wide food & beverage discount & access to frequent local business discounts/specials
WHAT YOU’LL DO
- Welcome and greet guests at the door in a prompt and friendly manner.
- Answer text messages, receive and record reservations accurately in a pleasant and attentive manner.
- Answer questions about food, beverages and other restaurant functions and services over the phone and in person.
- Maintain cleanliness of front desk area, restocking supplies and ensuring menus are organized.
- Communicate with servers as to when next tables are going to be arriving.
- Monitor and observe guests dining experience, ensuring guests are satisfied with the food and service. Respond promptly and courteously to any requests.
- Assist with settling bills and processing any credit, debit or cash transactions as required.
- Thank guests for their visit as they exit the restaurant and invite them to return.
- Be ready and willing to provide support as needed to ensure the smooth and efficient operation of the restaurant as directed by the manager in charge.
- Assist in arranging transportation for guests if required.
- Execute ad-hoc tasks are required.
WHAT YOU HAVE
- 1 years’ experience is preferred but not required.
- Has worked with the Open Table program before, preferred not required.
- Strong English communication skills with ability to establish and develop relationships with team members, partners, and customers.
- Basic knowledge of dining room and service procedures and functions.
- Basic math skills, can handle money, and operate a point-of-sale system.
- Valid Alberta ProServe certification obtained within 30 days of starting.
- Ability to maintain professionalism, control, and composure in difficult and stressful situations.
- Ability to work in a standing position for long periods of time (up to 5 hours).
- Must be over 18 as alcohol service and open scheduling availability is a requirement.