Brookstreet Hotel, Ottawa’s leading restaurant, spa, conference and wedding destination is seeking a talented, dynamic Guest Service Partner. Working at Brookstreet means redefining the hospitality experience in Ottawa where we deliver sensational service, beyond the bounds of a typical hotel chain.
This is a PART TIME position
3 shifts per week required
Weekend availability a must
Requirements
- Previous experience in Hotel Front Office operations.
- Working towards University degree or College diploma in Hotel Management an asset.
- Knowledge of computerized Front Office systems required with emphasis in Opera Cloud
- Proficiency in Microsoft Word and Excel.
- Must have cash/float handling experience.
- Must be able to work shift work, including weekends, overnights and holidays.
- Strong Guest Service orientation and training skills background required.
- Excellent written and verbal communication skills required.
- Highly organized, results-oriented with the ability to be flexible and work well under pressure.
- Maintains a high level of professionalism in all aspects of job performance.
- Seeks feedback on Guest satisfaction and resolves problems in accordance with Brookstreet Hotel SOP ’s and philosophy of partner empowerment.
- Maximizes rooms’ revenue through liaising with Reservations to maintain continual rate and room inventory integrity.
- Stays abreast of arrival reports and VIP's to ensure all special requirements are met or exceeded.
- Knows all emergency procedures and general crisis situation management, including fire and emergency procedures.
- Implements and maintains Guest Service standards.
- Effectively maximizes inventory levels during high occupancy/sold out nights.
- Consistently demonstrates a commitment to personal Guest Service excellence and profitably through special duties as assigned.
- Upholds the highest standard of internal and external customer service at all times.
Brookstreet is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin. Brookstreet Hotel welcomes and encourages applications from candidates with disabilities, to support the Integrated Accessibility Standards, Ontario Regulation 191/11 for the Employment Standards set forth under the Accessibility for Ontarians with Disabilities Act, 2005. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodations and/or a copy of these documents in an alternate format for reasons related to a disability, please contact Human Resources at 613-271-3592. To review our AODA IASR Employment Policy please contact the Human Resources.