The Guest services agent will be responsible, amongst other things, for the following: Receive and process individual reservations (telephone, online, travel agents), respond to emails addressed to booking, be the primary contact with travel agencies (commission checks prints, follow-up with accounting). Meeting all customer expectations and performing various administrative tasks. Process check-ins and check-outs, register transactions and meet all customer expectations.
WHAT WE OFFER
- A percentage of the group insurance is paid by the employer for full time employees
- Promotional rate to discover Germain Hôtels properties through Canada
- Opportunities to develop your career within a growing company across Canada
- Access to the hotel gym
- Employee referral program
- Employee Assistance Program for team member and their family
YOUR ROLE
- Welcome and register guests
- Verify and detail the day’s arrivals, follow up with reservation confirmations, follow up with different reservations booking channels
- Keep track of arrivals, departures, in-house, daily activities and follow up accordingly
- All other related guest service responsibilities
- Ensure the reception area is clean and maintain supplies needed
YOUR PROFILE
- Diploma in Hospitality Management an asset
- Bilingualism an asset
- Good computer knowledge - Knowledge of PMS Opera an asset
- Excellent customer service: Approachable, pleasant, courteous, empathetic, fast acting
- Able and enjoys working in a team environment as well as independently
- Able to organize, prioritize and, multitask
- Stand for several hours in a row