Guest Services Coordinator
Full Time, Year-Round
Founded in 2000, Whistler Platinum is an exclusive property management and luxury accommodation company, providing homeowners with unrivaled property management, and guests with exceptional accommodation, vacation planning, and personalized concierge services. Our mission is to go above and beyond, making homeownership easy, and our guests’ vacations memorable.
Join our Team!
The Guest Services Coordinator ensures the seamless delivery of exceptional guest experiences by supporting the Guest Services team in day-to-day communication, issue resolution, and overall guest satisfaction. This role focuses on handling in-resort guest inquiries, ensuring all requests are addressed promptly, and maintaining high standards of service. Strong communication, organization, and problem-solving skills are key to success in this role.
What will I be doing?
- Serve as the primary point of contact for in-house guests, responding to requests and inquiries through phone, email, and messaging platforms.
- Assist the Operations Manager/Director of Operations in coordinating daily tasks and priorities for the team.
- Proactively address and resolve guest concerns or issues to ensure a memorable stay.
- Maintain accurate guest profiles and communication records.
- Facilitate special guest requests, including activity bookings, transportation, and other concierge services.
- Communicate effectively with internal departments, such as Housekeeping and Maintenance, to address guest-related needs or concerns.
- Provide guests with personalized recommendations for activities, dining, and local attractions.
- Monitor and manage inventory for guest amenities, ensuring they are restocked and delivered as needed.
- Participate in ongoing training to stay updated on our portfolio of luxury accommodations and ensure consistency in guest service delivery.
- Act as a brand ambassador, upholding Whistler Platinum’s standards of luxury and professionalism in all interactions.
- Perform other duties as required – every day is different, and we work together as a team to ensure smooth operations and outstanding guest experiences.
Our Ideal Candidate
- Previous experience in hospitality, guest services, or a guest-facing role is an asset.
- Strong interpersonal and communication skills with the ability to build rapport with guests.
- Highly organized and detail-oriented, able to multitask in a fast-paced environment.
- Positive and proactive problem solver with a calm and professional demeanor.
- Knowledge of Whistler and surrounding areas, including activities and dining options, is an asset.
- Proficient in administrative tasks, including managing schedules and guest records.
- Tech-savvy, with experience in using reservation systems or communication platforms.
- Flexible and adaptable, ready to assist with a variety of tasks as needed.
- Team player with a passion for providing outstanding guest experiences.
Why work for Whistler Platinum?
- Comprehensive compensation package including competitive wage, and extended health benefits (after 12 months).
- Seasonal Staff Housing available.
- Lifestyle spending account for Ski/Snowboard pass or other recreational expenses.
- Fun and supportive work atmosphere, staff socials, and outings.
- Flexible schedule to enjoy the Whistler lifestyle.
- Discounts to experience Whistler activities.
Visa Requirements: You must be legally eligible to work in Canada. We are unable to assist you in obtaining Canadian work authorization.
Job Types: Full-time, Permanent
Pay: $52,000.00-$54,000.00 per year
Benefits:
- Company events
- Extended health care
- Paid time off
- Wellness program
Flexible language requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Experience:
- Hospitality: 1 year (required)
Work Location: In person