We Are:
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media, brand and marketing strategy; and E2E campaign development, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology, and intelligence. Visit us at: www.accenture.com/song
The discipline of Account Management exists to create an environment for great work to thrive. Account Management sets the tone, pace and ways of working. Account people have to weigh and balance client needs with agency ambitions to determine the vision, and then make sure everyone is clear on that vision and how to get there. Our Account Management team creates a path to getting to great work that moves our clients’ business and delivers on Song’s unmatched creative ambition.
You Are:
The Group Account Director is the senior account lead on any given business or group of businesses, leading, inspiring and creating paths for creative and business opportunities. The Account Lead is accountable for everything that happens on a business and identifies how and when to pull in the management group to support them, the team and the work.
Lead client and agency team to deliver best-in-class creative work and responsible for quality of output and thinking on the account
Maintain total account oversight by putting the right team in place across departments and geographies and understand when to provide structure and when ideas need freedom to flourish
Be a trusted partner of senior clients and decision makers; build relationships beyond our day-to-day clients and into the C-suite of a client’s organization
Uncover opportunities for revenue growth and creative wins
Possess a deep understanding of client business, objectives and how our work will drive their success
Be a trusted leader of the agency team across all disciplines and the operational leader ultimately accountable for client- and agency-business success
Drive annual fee negotiations and be responsible for developing and managing agency scope of work
Demonstrate command over entire business from a macro-business point of view to details of key projects
Set vision for account in line with agency goals and outline clear creative and business growth expectations for agency team
Cover most senior clients, advising them on their business and leading them to the right solutions
Own the account narrative internally, orchestrating agency-management involvement to drive agency agenda and deepen the relationship
Strategically and assertively manage financial health of accounts, ensuring agency profitability
Plot out organic growth with clear strategy and plan
Participate in new business development
Actively seek opportunities to contribute to the agency culture above and beyond current assignments and responsibilities
Specifically for this assignment we are looking for an Account Leader who has experience working Customer Relationship Marketing – CRM (must have) and in the QSR industry (optional).
Here’s What You’ll Need:
10+ years of client management experience
Experience working in or with an advertising agency, specifically partnering with data, strategy and creative teams to deliver CRM campaigns
Experience leading teams and client relationships working in CRM systems and strategy
A minimum of a high school diploma or GED is required for this position
Bonus Points If:
Advanced knowledge of key business tools: Google Slides, Microsoft software, Braze CRM technology, Asana Project management
Familiarity with accounting/math principles