This position interacts directly and indirectly with client families during their time of need and is responsible for creating and maintaining a premier level of client family satisfaction on behalf of the Haliburton & Coboconk Community Funeral Homes. A sucessful candidate will work closely with a licensed funeral director in a mutual goal of assisting and addressing client needs.
Essential Functions
On an on-call basis, you will be assigned the following tasks:
- Ensures that the client families and/or other persons entering the office receive the information or assistance that they require.
- Assists the Team in the set-up and display of the casket and/or urn in the visitation room, funeral home chapel, or other place of service.
- Ensures that public spaces such as lobby, chapels, restrooms, and reception/rest areas are clean and prepared prior to, and at the conclusion of, scheduled services.
- Assists in funeral services and visitation, including greeting visitors and managing the parking lot on scheduled service days.
- Wash & maintain company vehicles and property that pertains to the funeral home.
- You will be required to assist in the transportation of the deceased from their place of death to the Funeral Home and/or place of disposition
- Other duties as assigned.
Competencies
- Communication Proficiency.
- Teamwork Orientation.
- Detail Orientation.
- Thoroughness
- Customer Service Orientation.
- Time Management.
Required Education, Experience, Certifications and, Licensure
- Possess a valid G-class driver’s license in good standing
- Must be available for occasional work after hours, evenings, and weekends
- Must be able to lift a minimum of 30 lbs and occasionally lift in excess of 80 lbs, shared with another member of our staff.
- Ability to multitask, prioritize, and differentiate level of importance
- Must be able to work both indoors and outdoors in all weather conditions
- Must be able to handle emotional situations with professionalism and compassion
- Excellent attention to detail and a high degree of accuracy
- Standing for long periods of time is required
- Uphold the privacy and confidentiality of client families
Additional Eligibility Qualifications
- Attend and perform work in a professional and courteous manner in accordance with the employer’s requirements.
- Demonstrated willingness to participate in growing market share through community involvement.
- Able to read, write, and speak English fluently.
- Ability to communicate effectively with internal, as well as external clients, community leaders, and grieving client families.
- Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
- Maintains a positive attitude and working environment through organization and communication.
- Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes.
- Equipment used to perform the essential function of this position includes, but is not limited to: computer, body lift, casket handling/transport devices, and personal or company-owned vehicle.
- Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift up to 30 pounds.
- This position may also require reaching, pushing, and pulling.
Travel
- This position occasionally requires out-of-area travel
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Types: Part-time, Casual
Pay: From $18.25 per hour
Expected hours: No less than 10 per week
Benefits:
- Flexible schedule
- Mileage reimbursement
- On-site parking
Education:
- Secondary School (preferred)
Licence/Certification:
- Class G Licence (required)
Work Location: In person