Massage Addict Newmarket is looking for a part-time Guest Services Associates.
Flexible - One to Two evenings per week and a Saturday/Sunday shift (one or both shifts each weekend if you have availability) You are able book days off with advanced notice.
Saturday and Sunday shifts are 8:30 to 5:00pm
Position Summary
An integral member of the Massage Addict team, Guest Service Administrators (GSAs for short!) thrive on consistently providing an exceptional experience from the moment a client walks through our doors. Embracing our fast-paced clinic environment, GSAs are motivated, initiative-taking, outstanding communicators, highly organized and true multi-taskers. With a ‘can-do’ and ‘no task too small’ mindset, a GSA can manage both administrative and clinic responsibilities with care while also ensuring the safety of our clients and therapists.
Responsibilities
- Provide outstanding client service, answering telephone calls, and booking appointments.
- Welcome clients by greeting and familiarising them to the Clinic upon arrival.
- Maintain a working knowledge of all Massage Addict services.
- Provide administrative support to the Clinic including preparation of forms, and documentation for new and existing clients.
- Maintain a safe and clean reception area by complying with clinic operating procedures; cleanliness of the clinic guest-facing areas, including the reception area and treatment rooms.
Requirements & Qualifications
- 1 to 2 years of experience within a service-oriented environment, with a focus on administration, and providing a high level of client service/satisfaction
- Superior verbal communication and telephone skills
- Professional, good energy, calm, patient and friendly with great people skills
- Excellent organization and multitasking skills and the ability to work in a fast-paced environment.
- Proficient in Microsoft Office applications; spreadsheets, word processing and calendar management
- Access to reliable transportation.
What we offer
- Professional, fun environment
- Passionate team of colleagues
- Hourly wage plus bonus / commission
Hours of Operation
- Monday – Friday: 9am – 9pm
- Saturday – Sunday: 9am - 5pm
If you meet our requirements and have related experience, talent, and are looking to work in a supportive environment, then Massage Addict is the place for you!
Job Type: Part-time
Pay: From $17.25 per hour
Expected hours: 10 – 20 per week
Benefits:
- Casual dress
- Store discount
Education:
- Secondary School (required)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
Expected start date: 2025-09-01