Main Job Duties and Responsibilities
- welcome and greet guests
- answer and direct incoming calls
- inform guests of hotel rates and services
- make and confirm reservations for guests
- ensure proper room allocation
- register and check guests in
- confirm relevant guest information
- verify guest's payment method
- verify and imprint credit cards for authorization
- issue room keys and direct guests to their rooms
- maintain clear and accurate records of guest room bookings
- compute all guest billings, accurately post charges to guest rooms and house accounts
- receive and transmit messages for guests
- retrieve mail, packages and documents such as faxes for guests
- listen and respond to guest queries and requests both in-person and by phone
- provide accurate information about local attractions and services
- liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
- complete and maintain any incident reports, daily activity reports or other reports requested by management
- manage conference room bookings and scheduling
- close guest accounts and check guests out
- review accounts and charges with guests during the check-out process
- process accurate payment of guest accounts
- inform housekeeping when rooms have been vacated and are ready for cleaning
- monitor visitors to the hotel
- enforce rules and policies of the hotel
- maintain a neat and orderly front desk and reception area
Education, Skills, and Experience
- High school diploma or equivalent
- guest/customer relations experience, preferably in a hospitality environment
- strong working knowledge of relevant computer software including MS Office and booking and payment systems
- numeracy skills
- administrative skills
Job Types: Full-time, Part-time, Permanent
Pay: From $18.00 per hour
Benefits:
- On-site parking
- Store discount
Ability to commute/relocate:
- Kamloops, BC V2C 1K7: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Front desk: 2 years (required)
Work Location: In person