What you will be doing
- Greets guests as they arrive, focusing on personal recognition
- Reviews arrival list daily and assists in preparing and assembling welcome amenities
- Escort VIPs to room and check them in prior to arrival
- Attends promptly to guest needs and inquiries
- Run Night Audit Reports
- Take reservations and respond to guest requests
- Other duties as assigned
Knowledge, Skills, and Abilities
- In-depth knowledge of hotel Front Desk operations, FOSSE is an asset
- Computer skills
- Ability to communicate effectively verbally and in writing
- Ability to exceed expectations of guests and team members
- Excellent time management skills
- Able to work flexible hours and shifts
Physical Demands
- Must be able to stand and exert well-paced mobility for up to 8 hours in length
- Must be able to exert well-paced ability to reach other departments and locations of the hotel on a timely basis
- Must be able to exert well-paced ability in limited space
- Must be able to lift up to 20 lbs. occasionally
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
- Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees
- Ability to spend extended lengths of time viewing a computer screen
- Vision occurs continuously with the most common visual functions being those of near vision and depth perception
Competencies
- Professional demeanor - service oriented
- Interpersonal Savvy
- Customer Focus
- Problem Solving
- Functional/Technical Skills
- Integrity/Trust
Job Types: Full-time, Permanent
Pay: From $18.25 per hour
Additional pay:
- Overtime pay
Benefits:
- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Store discount
- Vision care
Schedule:
- Day shift
- Evening shift
- Morning shift
- Overtime
- Weekends as needed
Work Location: In person