Field Service Manager

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world

This Position reports to:

Business Manager - Commercial&Operations

Manage a team of Commissioning Engineers and ensure technical service activities are implemented in accordance with contract specifications, quality standards, safety requirements and ABB guidelines. Develop and executes technical service offering according to business strategy and ensures customer satisfaction.

Your Role: Own the Challenge

• Defines operating guidelines for teams and ensures implementation. Oversees progress, provides technical guidance and ensures resolutions of technical issues within one’s area of responsibility. Drives team performance to ensure delivery as per the parameters of time, safety, and quality set in the contract while following ABB standards.
• Ensures delivery of technical solutions according to service portfolio and customer requirements. Negotiates with customers to define Plant Acceptance Criteria and ensures that the commissioning teams obtain final acceptance certification. Represents commissioning function in project review meetings.
• Implements customer focus, understanding of sense of urgency, and care in their own area of responsibility.
• Enhance customer retention by delivering superior customer service experience in field service activities.
• Oversees contractual work within one’s area of responsibility - conducts regular progress reviews, collaborates with project reviews as required.
• Ensures that the commissioning team is adequately resourced, developed and equipped to meet business needs. Ensures correct assignment of tasks within the commissioning team, defines relevant performance metrics. Creates work plans and time estimates for commissioning work.
• Responsible for the development and operations of training center. Collaborate within the excitation business line to develop material and simulators for customer various training sessions.
• Executes completion of risk assessments and opportunity assessments (e.g. variation orders and claims) and implementation of resulting actions across projects.
• Collaborates, when necessary, with the Supply Chain function to ensure correct suppliers, services and equipment are available to support the commissioning execution.
• Facilitates best practice sharing within the commissioning team. Ensures that the Certification process for Service Engineers is followed.
• Develops and drives continuous improvement activities to improve processes, policies, procedures and effectiveness within one’s area of responsibility.
• Ensures (with HR support) that the area of responsibility is properly organized, staffed, skilled and directed. Guides, motivates, coaches, and develops direct and indirect subordinates within HR polices.
• Participates in defining the annual budget for area of responsibility and is accountable for managing performance against KPIs established.

What it takes to run what runs the world

• Bachelor's degree in electrical engineering and Power.
• 10+ years of industry experience with a minimum of 5 years in commissioning excitation systems is preferred.
• Management/leadership experience.
• Willingness and ability to travel in the Americas.
• Strong customer focus and business understanding.
• Experience managing a large local and remote technical.
• Strongly motivated by success and eager to work in a fast-paced environment.
• Ability to develop proactive relationships with various stakeholders.
• Excellent written and spoken communication skills.
• Bilingualism (English, French). Spanish is an asset. French is required. English is also required to communicate with customers outside Quebec on a regular basis.
• Proficient in Office suite.

ABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:

• Women

• Indigenous peoples

• Members of visible minorities

• Persons with disabilities

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.