Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Food and Beverage Supervisor for Delta Guelph Conference Centre, Guelph, ON.
About the Role:
The F&B Supervisor plays a pivotal role in ensuring the smooth and efficient operation of the restaurant during morning hours and evening hours. This position is responsible for overseeing daily front-of-house activities, managing staff performance, and delivering exceptional customer service to create a welcoming experience. At times, duties may include overseeing the smooth operation of banquet events as well in our Conference Centre. The supervisor will coordinate with kitchen and management teams to maintain high standards of food quality, cleanliness, and safety compliance. Additionally, the role involves training and mentoring team members to uphold the values and operational procedures. Ultimately, the F&B Supervisor contributes to the overall success and reputation of our Hotel by fostering a positive work environment and ensuring guest satisfaction.
Minimum Qualifications:
- High school diploma or equivalent.
- Minimum of 1 year experience in a supervisory role within the restaurant or hospitality industry.
- Strong knowledge of food safety and sanitation regulations.
- Excellent communication and interpersonal skills.
- Ability to work shifts (early morning or late evening) and manage a dynamic team environment.
- Associate’s degree or higher in Hospitality Management or related field.
- Experience working in a fine dining or upscale restaurant setting.
- Proficiency with restaurant management software and point-of-sale systems.
- Certification in food safety (e.g., ServSafe).
- Demonstrated leadership skills with a focus on team development and customer service excellence.
- Supervise and coordinate the activities of front-of-house staff during shift to ensure efficient service delivery.
- Monitor customer interactions and promptly address any issues or concerns to maintain high levels of guest satisfaction.
- Assist in staff scheduling, training, and performance evaluations to build a motivated and skilled team.
- Collaborate with kitchen and management teams to ensure seamless communication and timely service.
- Maintain compliance with health, safety, and sanitation standards throughout the restaurant.
- Manage inventory and supplies to support daily operations and minimize waste.
- Prepare reports on shift performance, customer feedback, and operational challenges for management review.
Skills:
The F&B Supervisor utilizes strong leadership and communication skills daily to guide and motivate the front-of-house team, ensuring that all staff members understand their roles and responsibilities. Organizational skills are essential for managing schedules, inventory, and shift logistics to maintain smooth operations. Problem-solving abilities are frequently applied to address customer concerns and operational challenges promptly and effectively. Knowledge of food safety and sanitation standards is critical to uphold compliance and maintain a safe dining environment. Additionally, proficiency with restaurant management software supports efficient order processing, reporting, and staff coordination, enhancing overall service quality.
Other:
- Being passionate about people and service.
- Strong communication skills are essential when interacting with guests and employees.
- Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
- Basic math skills are used frequently when handling cash or credit.
- Problem-solving, reasoning, motivating, and training abilities are often used.
- Have the ability to work a flexible schedule including nights, weekends and/or holidays
Amazing Benefits at a Glance:
- Team Driven and Values Based Culture
- Medical/Dental/Vision
- Vacation & Holiday Pay
- Same-day pay available
- Employee Assistance Program
- Career Growth Opportunities/ Manager Training Program
- Reduced Room Rates throughout the portfolio
- Third Party Perks (Movie Tickets, Attractions, Other)
- Employee assistance program
- Employee discount