The Postmark Hotel is seeking a dedicated and experienced Food & Beverage Supervisor to join our dynamic team. This role is essential for maintaining the high standards of service and guest satisfaction at our establishments, primarily covering shifts as a Maître d' in Overlea, our vibrant rooftop restaurant, and our sophisticated Lobby Lounge. In addition to front-of-house leadership, this position includes light administrative duties such as tip-outs and labour management.
If you're passionate about hospitality, possess strong leadership skills, and thrive in a fast-paced environment, we encourage you to apply!
Responsibilities:
Shift Coverage & Leadership:
Act as Maître d' for shifts in Overlea (rooftop restaurant) and the Lobby Lounge, ensuring seamless operations and an exceptional guest experience.
Oversee and support service staff, providing guidance and ensuring adherence to service standards.
Handle guest inquiries, concerns, and feedback promptly and professionally, resolving issues to ensure satisfaction.
Monitor dining areas for cleanliness, organization, and adherence to health and safety regulations.
Administrative Duties:
Accurately manage and process daily tip-outs for service staff.
Assist with labour management tasks, including basic scheduling adjustments and attendance tracking.
Complete end-of-shift reports and other necessary documentation.
Operational Support:
Ensure proper opening and closing procedures are followed for both Overlea and the Lobby Lounge.
Assist with inventory management and ordering as needed.
Collaborate with the kitchen and bar teams to ensure efficient service flow.
Support training initiatives for new and existing staff members.
Qualifications:
Proven experience in a supervisory or lead role within a high-volume restaurant, bar, or hotel food and beverage operation.
Exceptional interpersonal and communication skills, with a strong focus on guest service.
Ability to lead and motivate a team in a fast-paced environment.
Strong organizational skills and attention to detail.
Proficiency in basic computer applications and point-of-sale (POS) systems.
Flexibility to work evenings, weekends, and holidays as required.
Knowledge of food safety and responsible alcohol service regulations.
Physical Requirements:
Must be able to lift up to 50 lbs regularly.
Ability to work in a physically demanding role, including long periods of time on your feet, walking, standing, bending, and reaching throughout shifts.
Why Join The Postmark Hotel?
The Postmark Hotel offers a unique and upscale environment in Newmarket, Ontario. You'll be part of a supportive team dedicated to creating memorable experiences for our guests. We offer competitive compensation and opportunities for professional growth within our growing hospitality group.