Overview:
Fountain Tire (Edmonton, Heritage), an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as an Experienced Service Advisor!
At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy some great benefits:
What is in it for you?
- Competitive compensation starting at $50,000+ per year (based on experience)
- Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
- We will develop your skills and certifications with our excellent training program & opportunities for advancement
- The opportunity to work with an excellent team and great customers
- Regular full-time day shifts and weekly schedules
- Great discounts for you and your family on tires, parts, and mechanical services
Primary Responsibilities:
- Creating work orders and arranging bookings and communicating them to the technicians
- Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
- Provide proactive calls to customers to determine their satisfaction level with the service they have received
- Recommend tire service, specialty tire service, wheel and mechanical service to customers
- Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
- Keep promotional material updated in the showroom.
- Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
- Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
- Assist in inventory management through documentation processes and annual inventory counts
What does it take to get on track?
- Previous experience working as a Service Advisor in the automotive repair industry or tire industry is required
- Effective listening skills with the ability to identify customer needs and provide recommendations
- Working knowledge of passenger, light truck and, specialty tires and mechanical services
- Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
- Excellent customer service and a great attitude are a must
- A team player who takes pride in their work
At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow. If you are interested apply in-store or online today!