Event Sales and Services Coordinator

Company Description

A Storied Past. A Brilliant Future.

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

About the Application Process: 

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 

Job Description

To actively and independently support the daily requirements of the Event Sales and Services (ESS) Manager(s)/Director(s). Primary responsibilities include the preparation of Banquet Event Orders (BEOs), creation and file developments of Opera Bookings, active soliciting of guarantees for assigned clients and updating of Banquet Event Order changes to all operational departments. Secondary responsibilities include administrative duties and client-related correspondences including pick-up reports, rooming lists, banquet menus, vendor and supplier information, floorplans and collecting of payments.

• Prepare and distribute all material and correspondence relating to the successful operation of the department such as contracts, letters, pick-up reports, BEOs, personalized amenities, event resumes for assigned Manager(s)/Director(s)
• Perform daily, weekly and monthly tasks and additional administrative duties to support the Sales Division
• Purging and overall maintenance of the filing and tracking system
• Banquet Menu revisions and updating ESS Managers' database
• Support Labour forecast reporting tool with daily Food & Beverage updates
• Provide Reception coverage support
• Maintain Event and Group Bookings to ensure all standards are being followed
• Initiate the Event Services booking process by creating accounts/bookings, establishing departmental files and generate timely notification as it pertains to all types of guest and client inquiries
• Initiate the Event Services booking process for internal and external events by creating accounts, bookings, establishing departmental file, generate BEOs' as well as timely notification of changes to appropriate departments
• Active solicitation of client guarantees and the timely distribution of the information in accordance with established departmental processes and as requested
• Handle Site Inspections and walk-in client queries as required
•  Handle inquiries and co-ordinate group program details in the absence of assigned ESS Manager(s)/Director(s)
• Managing the design and printing of custom projects including – Menus for Chef’s Table, Weddings and Events; Parking Vouchers and Seating Charts
• Additional duties, responsibilities and accountabilities as deemed necessary by assigned ESS Manager(s)/Director(s)
• Handle all Functions Processes as outlined in our departmental standards and communicate to operational departments and key stakeholders
• Ensure Health & Safety standards are complied with at all times as well as adherence to our Sustainability Partnership Program initiatives
• Maintain integrity of Opera Sales & Catering database, Fairmont’s sales force tool

Qualifications

• High energy with exceptional organization and communication skills
• Excellent interpersonal skills, both written and verbal
• Must be a creative and effective leader, possessing a high degree of professionalism
• Must be able to work independently and maintain a positive attitude within a very busy environment
• Long hours may be required depending on business levels
• Microsoft Office Software and Excel literacy required
• Opera knowledge an asset

Additional Information

What’s in it for you? 

• Free Meals: Healthy meals on us every shift. 
• Travel Discounts: Sweet deals at Accor hotels worldwide. 
• Dry Cleaning: Free dry-cleaning for your work gear. 
• Skill Up: Custom learning programs to boost your talents. 
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees. 
• Level Up: Unlock new career heights with exciting growth paths. 

BE PART OF OUR FUTURE. 

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks. 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ryh.careers@fairmont.com 

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.