Job Title: Entry-Level Computer Technician (1-3 Years Experience)
Location: Lake Country, British Columbia, Canada
Company: Turtle Bay IT Services
About Us: Turtle Bay IT Services is a premier provider of comprehensive IT services and solutions based in Lake Country, British Columbia. With a focus on delivering top-notch technical support and innovative IT solutions, we help businesses of all sizes harness the power of technology to achieve their goals. Our team is committed to excellence, continuous learning, and exceptional customer service.
Job Description: Turtle Bay IT Services is seeking a dynamic and experienced Entry-Level Computer Technician with 1 to 3 years of relevant experience to join our growing team. As a Computer Technician, you will play a key role in providing technical support, troubleshooting hardware and software issues, and assisting with IT projects for our clients. This position offers an excellent opportunity for career growth and development in the IT industry.
Responsibilities:
- Provide technical support to clients, diagnosing and resolving hardware and software issues in a timely manner.
- Install, configure, and maintain computer systems, networks, and peripherals.
- Collaborate with team members to document and track all support tickets and resolutions in our ticketing system.
- Assist with IT projects, including system upgrades, migrations, and deployments, under the guidance of senior team members.
- Conduct regular maintenance tasks, such as software updates, patches, and system optimizations.
- Participate in training programs and workshops to enhance technical skills and knowledge.
- Maintain accurate records of inventory, equipment, and software licenses.
Qualifications:
- 1 to 3 years of experience in a technical support or helpdesk role, preferably in an IT services environment.
- Strong knowledge of computer hardware, software, networking, and operating systems (Windows and/or macOS).
- Excellent troubleshooting and problem-solving skills with a proactive approach to resolving technical issues.
- Effective communication and interpersonal skills, with a customer-focused mindset.
- Ability to work independently and collaboratively in a fast-paced environment.
- Diploma or degree in Information Technology, Computer Science, or a related field is an asset but NOT a requirement.
- Add Pancakes to your subject line when applying or in your cover letter.
- Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
Benefits:
- Competitive salary based on experience and qualifications.
- Supportive and collaborative work environment with a focus on work-life balance.
- Opportunities for career growth and advancement within the company.
How to Apply: If you meet the qualifications and are excited about joining a dynamic team of IT professionals at Turtle Bay IT Services, please submit your resume and cover letter to careers@turtlebayit.com with the subject line "Entry-Level Computer Technician Application - [Your Name]". In your cover letter, please highlight your relevant experience and how you can contribute to our team.
Deadline for Applications: The deadline for applications is currently has no end date. Early applications are encouraged as we will be reviewing and interviewing candidates on a rolling basis.
We appreciate all applicants for their interest in this position. Only candidates selected for an interview will be contacted. Thank you for considering a career with Turtle Bay IT Services.
Job Type: Full-time
Pay: $20.00-$25.00 per hour
Expected hours: 40 per week
Benefits:
- Dental care
- Extended health care
- Paid time off
Application question(s):
- Are you located in Central Okanagan?
Experience:
- IT support: 3 years (required)
Licence/Certification:
- CompTIA A+ (preferred)
- Canadian Drivers License (required)
Work Location: In person