Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
Few hotels can rival the elegance, European charm, and hospitality of The Sutton Place Hotel Vancouver. Situated in the heart of downtown Vancouver, The Sutton Place Hotel Vancouver has over 560 guest rooms and suites, approximately 15,000 sq. ft. of meeting/event space, and its spectacular setting allows guests to experience exceptional service with first-class amenities, from a personal concierge to a signature restaurant Boulevard Kitchen & Oyster Bar, complete beauty center at Vida Spa and Wine Merchant. Set against a majestic backdrop of mountains and sea, and with the city's famous shopping, business, arts, and entertainment districts just steps away, guests will experience the perfect blend of luxury and cosmopolitan ambience. With its opulent surroundings, The Sutton Place Hotel Vancouver brings a taste of Europe to one of North America's most beautiful cities. The Sutton Place Hotel Vancouver has been voted 'BC's Leading Hotel' at the World Travel Awards, has been listed as one of Travel + Leisure's Top 500 in the World's Best Hotels, and is a perennial Cond Nast Traveler Gold List favorite. We are currently considering candidates for the following position: • Duty Manager The successful candidate will work closely with the Front Desk Manager and Reservations Manager in leading the daily operations of the Front Desk team, as well as supporting the Reservations function. Responsibilities will include (but not limited to): maintenance of service standards & guest satisfaction at the highest level; motivation, training and development of team members; administrative duties such as coordinating reports and leading emergency response procedure; assist in processing reservations, modifications and cancellations from internal and external channels and be knowledgeable about packages and promotional options available. Job Requirements Excellent opportunity for an energetic, self-motivated, team-oriented leader, with minimum 2 years Front Desk supervisory experience in a similar environment. Flexibility in shifts is essential. Candidate must have exceptional guest service and communication (both verbal and written) skills, and strong attention to detail, as well as proven leadership and problem-solving abilities. Some Post-Secondary education is required, preferably in a recognized Hospitality Program. Strong knowledge of computer systems required, OPERA (or similar) and additional languages are preferred. We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and our guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work. PERKS • Rewards & Recognition • Discounted Hotel Stays for Team Members and Family & Friends rates too! • 25% discount at our restaurants for up to 6 people • Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort • Ongoing Employee events, incentives & recognition • Growth Opportunities- Career Advancement starts from Within • Dedicated Training Program • Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling • Refer a friend or family and earn money! • Group Life Insurance, Extended Health, Dental, Vision Care! • Complimentary Stays • RRSP Matching • Milestone Rewards • Tuition Credit Program SUMMATION: Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. **Applications will not be accepted via email or in person. **We thank all applicants for their interest in Career opportunities with The Sutton Place Hotel, however, only those applicants we wish to interview will receive a reply to their application.** **ABSOLUTELY NO PHONE CALLS PLEASE**
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.