Dispatcher/Service Coordinator

Leadwave
Sarnia, Ontario
Full time
3 weeks ago

Job Title: Dispatcher (Service Coordinator)

Department: Service and Support

Reports to: Service Manager

Employment Type: Full-Time

General Summary:

The Dispatcher (Service Coordinator) is a critical member of the Service and Support team, responsible for optimizing the scheduling and dispatch of internal and field technical resources to deliver exceptional managed IT services. This role ensures efficient coordination of service requests, adherence to contractual Service Level Agreements (SLAs), and outstanding client satisfaction through proactive communication and effective resource management.

Position Responsibilities:

Knowledge, Skills, and Abilities:

Credentials and Experience:

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40 per week

Benefits:

Flexible language requirement:

Schedule:

Work Location: In person

Expected start date: 2025-06-16

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