Position Overview:
As a Dine-In Host Team Member, you’ll be the face of our restaurant, welcoming guests with warmth, leading conversations with confidence, and ensuring every dine-in experience is nothing short of exceptional. This role is perfect for someone who is outgoing, persuasive, and energized by social interactions. If you’re driven by purpose, passionate about people, and motivated by seeing your ideas in action, we want to meet you.
Key Responsibilities
- Lead the First Impression: Greet every guest with enthusiasm, friendliness, and genuine hospitality.
- Build Connections: Engage in natural, fluent, and lively conversation with guests to make them feel valued and at home.
- Create Moments: Go above and beyond to personalize guest experiences, whether through small acts of kindness or thoughtful service.
- Manage Flow: Oversee dine-in traffic, coordinate seating efficiently, and communicate effectively with other team members to ensure timely service.
- Support Operations: Assist with service needs as required while maintaining a clean and welcoming environment.
- Champion Hospitality Standards: Uphold our defined Hospitality Model
- Guest Experience: Ensure all guests receive remarkable service during the shift, addressing guest concerns promptly and professionally.
- Maintaining hospitality excellence to fulfill our mission: "To win the hearts of the Kanata community every day through great and safe food, quick and accurate service, and exemplary hospitality."
Key Qualities
- People-first mindset—you love engaging with others and thrive in social environments
- Quick-to-connect, outgoing personality; someone who is persuasive, poised, and naturally enthusiastic
- Excellent communication skills—fluent, expressive, and always friendly
- Confidence and initiative—comfortable leading conversations and energizing a room
- Flexibility and adaptability in a dynamic, fast-paced environment
- A desire to grow, take feedback well, and continuously seek improvement.
- Have a winning attitude with optimism and drive
- Put customers first in every interaction
- Seek to influence and inspire those around you
Required Qualifications & Skills
- Must have 1-3 years of customer service experience
- Must be legally permitted to work in Canada
- Fluent and energetic communicator – bilingualism a perk
- Uninhibited and expressive—quick to offer help and smiles
- Poised under pressure and enthusiastic under all circumstances
- Naturally persuasive and engaging
- Must possess the ability to handle a highly demanding and fast-paced restaurant
Benefits
- Sundays off
- Employee meal discounts
- On-the-job training
- Personal and professional development opportunities
- Scholarship opportunities up to $25,000 per yearFlexible Scheduling
Company Information
Chick-fil-A is in the business of serving our guests great food and remarkable service. Family-owned and privately held, our company and our local independent franchised Operators are devoted to serving the local communities in which we operate, while offering great-tasting food made with quality ingredients including our signature Chick-fil-A sandwich. Today, Chick-fil-A® restaurants serve great tasting food to millions of guests every year, in more than 3,000 restaurants in 48 states, Washington, D.C., Puerto Rico and Canada. Chick-fil-A opened its first Canadian restaurant in 2019. Chick-fil-A was officially founded in 1967 by S. Truett Cathy. He made the decision to close on Sundays in 1946 when he opened his first restaurant in Hapeville, Georgia. Having worked seven days a week in restaurants open 24 hours, Truett saw the importance of closing on Sundays so that he and his employees could set aside one day to rest and worship if they choose — a practice we uphold today.
Chick-fil-A Tanger Ottawa Employee Value Proposition Statement
As the food service employer of choice in Kanata, Chick-fil-A Tanger Ottawa seeks to build a high performing team by creating an environment of growth and enjoyment for its team members and eventually raise quality leaders without cookie cutting them.
Chick-fil-A Tanger Ottawa Core Values
- Ownership
- Integrity
- Foundational
- Excellence
Join our team as a Host and contribute to creating memorable dining experiences for our guests!