The University of Victoria is one of Victoria's largest employers and one of Canada’s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria’s diverse academic programs, world-class research and commitment to civic engagement.
The salary range for this position is:
- Recruitment range: $87,035- $95,971 starting salary determined by the PEA Collective Agreement.
- Performance range: $113,217 salary range ceiling is available through annual performance increases.
Reporting to the Associate Director Desktop Support Services, the Desktop Support Services Team Lead is responsible for providing senior leadership and technical expertise in support of the enterprise endpoint management technologies and the Desktop Support Services team at UVic. This position plays a major role by providing human resources and technical leadership to a team of Desktop Support Analysts, expert-level technical leadership in the design, development, maintenance and support of enterprise endpoint management technologies and leadership for major projects.
The Team Lead Desktop Support Services frequently interacts with client areas from across the University and team members from University Systems to coordinate the development and implementation of new enterprise endpoint management technologies, as well as system upgrades and changes, and contributes towards the development of online support documentation for client areas and internal University Systems staff. This position recommends and implements University wide standards and best practices for endpoint management and support for Windows, Macintosh, mobile devices, and enterprise printing.
The successful candidate will have a bachelor’s degree in Computer Science and experience in supporting client computing needs within a networked environment, or have an equivalent combination of education, training and experience. Essential qualifications include excellent oral, written and technical communication skills including the ability to convey technical information to our clients who range from novice to very experienced; excellent interpersonal skills; a thorough knowledge of enterprise endpoint management technologies in Macintosh and Microsoft Windows computing environments; a thorough knowledge of Microsoft Active Directory and Group Policy management in a managed desktop environment; demonstrated knowledge of a large variety of software programs including Microsoft Exchange email and calendaring, Microsoft Office 365, statistical, and database applications; a thorough knowledge of Ethernet networking techniques; ability to work both collaboratively in a team environment as well as independently; demonstrated ability to work in an effective and organized manner in a complex and challenging environment. The successful candidate must be well suited to supervising others and managing team communications.
Bachelors degree in a computer science discipline and 5 years of experience in supporting client computing needs within a networked environment
Knowledge, skills and experiences:
- Experience in team leadership, supervising and coaching technical support staff in a client-orientated environment
- Experience in project management processes; developing project plans; monitoring and directing the activities of a project team
- Enthusiastic and resourceful team member, with excellent interpersonal and communication skills (written and oral) to build strong relationships with colleagues, and staff in a client-oriented environment
- Thorough knowledge of Macintosh and Microsoft Windows client computing environments
- Demonstrated knowledge of Microsoft Active Directory and Group Policy management in a managed desktop environment
- Demonstrated knowledge of Microsoft System Centre Configuration Manager (SCCM) in a managed desktop environment
- In-depth technical knowledge of standard office tools including: MS Office (Word, Excel, PowerPoint, Outlook, Access), MS SharePoint, MS Exchange and other desktop tools
- Ability to problem solve effectively in high pressure situations
- Ability to write coherent technical and user documentation
- Willingness and ability to acquire new computing and other related skills independently
Territory Acknowledgement: We acknowledge and respect the Lək̓ʷəŋən (Songhees and Xʷsepsəm/Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day.
Equity Statement: UVic is committed to upholding the values of equity, diversity, inclusion and human rights in our living, learning and work environments. In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility. We actively encourage applications from members of historically and systemically marginalized groups.
Read our full equity statement here: www.uvic.ca/equitystatement.
Accessibility Statement: If you anticipate needing accommodations for any part of the application and hiring process contact: uviccareers@uvic.ca Any personal information provided will be maintained in confidence.
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