Key Responsibilities: Image and deploy Windows laptops and desktops using Microsoft SCCM and Intune. Provide configuration, support, and maintenance of macOS devices across the organization. Execute and track Joiner, Mover, Leaver (JML) processes, including user account provisioning/deprovisioning and device allocation. Perform application installations, updates, and troubleshooting for both Windows and macOS environments. Set up and troubleshoot VPN connections, remote access issues, and multi-factor authentication (MFA). Provide Level 1 and 2 support, handling day-to-day Service Desk calls and tickets within SLA timelines. Diagnose and resolve hardware, software, network, and peripheral issues for end users. Maintain accurate records of activities, asset tagging, and inventory. Escalate unresolved incidents to appropriate teams with clear documentation. Collaborate with other IT teams for system upgrades, patching, and infrastructure changes. Required Skills & Qualifications: 3–5 years of experience in a desktop support or technician role. Proven expertise with SCCM (System Center Configuration Manager) and Microsoft Intune. Hands-on experience supporting macOS devices in a corporate environment. Working knowledge of Active Directory, Azure AD, and Office 365. Experience handling JML processes and user lifecycle management. Strong knowledge of VPNs, networking basics, and remote troubleshooting tools. Solid experience managing and resolving Service Desk tickets using ITSM tools (e.g., ServiceNow, Jira, or equivalent). Excellent problem-solving, communication, and customer service skills.
Job Type: Fixed term contract
Contract length: 12 months
Pay: $40.52-$50.28 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application question(s):
- Local to Toronto?