General Information
City Longueuil State/Province Quebec Country Canada Department DELIVERY_ACCOUNT_OPERATIONS Date Tuesday, July 8, 2025 Working time Full-time Ref# 20035988 Job Level Individual Contributor Job Type Experienced Job Field DELIVERY_ACCOUNT_OPERATIONS Seniority Level Associate Currency CAD - Canada - CA Annual Base Salary Minimum 32,580 Annual Base Salary Maximum 65,160 The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers. If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search. Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.Description & Requirements
About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com .
À propos du poste
Vous assurerez le support des équipements matériels et logiciels utilisés dans l’environnement du client. Vous offrirez une surveillance proactive des périphériques, la résolution des incidents, la configuration des micrologiciels et le soutien aux flux de travail, tout en agissant en tant que représentant du client.
Responsabilités principales
- Gérer le parc d’équipements, surveiller les performances et coordonner les interventions de service
- Fournir un support de type helpdesk sur site et agir en tant que point de contact pour les escalades
- Administrer la configuration des flux de numérisation, les mises à jour de micrologiciels et les déploiements d’équipements
- Surveiller les consommables, la gestion des pièces détachées et l’exécution des commandes
- Coordonner les installations, les déplacements et les mises hors service des périphériques
- Maintenir les outils de reporting de service et générer des rapports réguliers à destination du client
- Travailler dans les systèmes de tickets/helpdesk du client
- Collaborer avec les équipes techniques et escalader les incidents majeurs au besoin
Ce qu’il vous faut pour réussir
- Expérience préalable dans la gestion d’un parc d’imprimantes ou d’équipements
- Connaissances des imprimantes, MFD (multifonctions), et réseaux locaux (LAN)
- Certification A+ ou formation technique équivalente souhaitée
- Expérience en administration de serveurs ou logiciels
- Maîtrise de Microsoft Office, des bases du réseautage et du dépannage de périphériques
- Sens de l’organisation, orientation service client, et excellentes aptitudes en communication
Comment nous contribuons à votre succès
- Programme d’intégration complet et formation technique
- Accès aux outils de support et aux systèmes avancés de surveillance à distance
- Développement professionnel avec évaluations régulières et plans de progression
- Conformité aux programmes de formation et de sécurité du client (ex : HIPAA, sécurité informatique)
Ce que nous offrons
- Rémunération horaire concurrentielle avec possibilités de temps supplémentaire
- Avantages sociaux complets dès le premier jour (assurance santé, dentaire, vision, vie)
- Régime 401(k) avec contribution de l’employeur
- Congés payés, jours fériés et jours personnels
- Une culture qui valorise la flexibilité, la sécurité et l’équilibre vie professionnelle / vie personnelle
Avec notre technologie, bâtissez votre avenir chez Xerox. Postulez dès maintenant.
About the Role
You’ll support hardware and software used across the customer’s environment, providing proactive device monitoring, incident resolution, firmware configuration, and workflow support, while serving as the client’s advocate.
Key Responsibilities
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Manage equipment fleet, monitor performance, and coordinate service response
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Provide on-site helpdesk support and act as point-of-contact for escalations
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Administer workflow scanning configurations, firmware updates, and device deployment
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Monitor consumables, parts inventory, and order fulfillment
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Coordinate device installations, moves, and decommissions
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Maintain service reporting tools and generate regular client-facing reports
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Integrate and operate within client ticketing/helpdesk systems
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Collaborate with service teams and escalate major incidents as needed
What You Need to Succeed
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Prior experience managing a print or equipment fleet environment
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Familiarity with printers, MFDs, and Local Area Networks (LANs)
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A+ certification or relevant technical training preferred
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Experience with software/server administration and configuration
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Proficient in Microsoft Office, basic networking, and device troubleshooting
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Strong organizational skills, customer service mindset, and communication abilities
How We Set You Up for Success
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Full onboarding and technical training
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Access to support tools and advanced remote monitoring systems
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Career development with regular reviews and improvement plans
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Adherence to client compliance and training programs (e.g., HIPAA, security)
What We Offer
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Competitive hourly compensation with overtime potential
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Comprehensive benefits from day one (medical, dental, vision, life insurance)
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401(k) with company match
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Paid time off, holidays, and personal days
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A culture that prioritizes flexibility, safety, and work-life balance
With Our Technology, Build Your Future at Xerox. Apply Now.
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