Customer Service / Sales Person / Product Expert

Join the Mobility 1st Team – Your Opportunity to Make a Difference!

As a member of our personal service team at Mobility 1st, you’ll be the face of the company in a retail setting, engaging with customers in a consultative sales role. The goal is clear—deliver exceptional service every time. Many of our clients are not very tech-savvy and often require guidance during both the purchase and post-sale phases. That’s where you’ll shine! By helping customers navigate these processes, you'll experience the satisfaction of making a real difference in their lives. It’s simple: build strong relationships, solve problems, provide follow-up support, request referrals, and repeat.

We are looking for a team member who embodies top-tier customer service, brings high energy, and has a winning mindset. If you’re looking for the next step in your career, with the chance to be part of a collaborative team, build a thriving business, and help others achieve success, this is the place for you. With over 100 years of collective sales experience, our management team is committed to coaching you to reach your full potential. We want to help you develop a passion for assisting people, hone your sales skills, and learn from some of the best in the industry.

You’ll have well-defined targets and clear expectations, with the tools and support you need to succeed. Plus, you’ll get the chance to contribute to the marketing of our brands through social media and online ads—perfect for anyone with an entrepreneurial spirit!

ABOUT MOBILITY 1ST LIMITED:

At Mobility 1st, we are a trusted retail store serving London, specializing in mobility aids and products. From Mobility Scooters and CPAP equipment to Ostomy supplies, Softub Hot Tubs, and more, we offer an array of products that support people in need of mobility assistance.

Check out our online stores:

• Mobility1st.ca
• YourCPAPStore.ca
• OstomyCareCanada.ca

While we do offer online shopping, the bulk of our sales happen in-store. Our customer base is largely older, and they prefer to speak directly with someone—especially when making such an important purchase. As a small business, we value teamwork and are dedicated to growing our operations, helping others, and having fun along the way.

WHAT YOU’LL BE DOING:

Your role will involve a variety of key responsibilities, including but not limited to:

• Being a Solution Provider: Offer thoughtful, personalized solutions to customer needs in both sales and service.
• Customer Service Excellence: Represent the company’s commitment to exceptional service by responding promptly and professionally to all customer inquiries (in person, via email, chat, or phone).
• Problem Resolution: Address customer concerns with courtesy and professionalism, ensuring quick resolution and positive outcomes.
• Track & Prioritize: Log customer issues and concerns, prioritize them based on urgency and impact, and work towards timely resolutions.
• Feedback & Documentation: Keep accurate records of customer interactions, providing consistent and timely feedback to the Retail Manager.
• Team Collaboration: Work closely with the team to improve processes, cross-team communication, and overall customer satisfaction.
• Marketing Contribution: Assist in social media and marketing efforts as needed.

IDEAL CANDIDATE:

We are looking for someone who:

• Has a Passion for Sales & Helping People: You thrive on making sales while also providing meaningful assistance to customers.
• Loves Closing Deals: You have a natural drive to make sales and continuously develop your craft.
• Bilingual (English, French a plus): Fluency in English is required; French is a bonus.
• Multitasker: You can think on your feet, stay organized, and juggle multiple priorities in a fast-paced environment.
• Customer-Centric & Positive: You put the customer first, maintain a growth mindset, and are ready to grow alongside us.
• Strong Communication Skills: You excel at listening and speaking with sincerity and professionalism.
• Tech-Savvy: You’re comfortable learning new software (like account and stock management tools) and staying up-to-date on industry trends.
• Detail-Oriented: You focus on delivering an exceptional customer experience while handling multiple projects.
• Reliable Follow-Up: You excel at managing follow-up and ensuring every client feels special and valued.

WHAT WE OFFER:

• A team-focused, supportive, and inclusive work environment.
• A no-commission sales structure, ensuring your focus stays on customer service, not just sales numbers.
• 4% vacation pay accrued over time.
• Regular time off: Every Sunday off and flexible weekday days off.
• Health benefit spending account (can roll into RRSP).
• On-site parking, plus we’re within a couple of blocks of major bus routes.
• Employee discount of 25% on products.

Job Types: Part-time, Permanent

Pay: $18.00 per hour

Benefits:

• Company events
• Dental care
• Extended health care
• On-site parking
• Store discount
• Vision care

Ability to commute/relocate:

• London, ON N5W 2M7: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Why would you like to be in a sales role?
• What drives you?
• What is the most complicated sale you have completed and why? If you have not done sales, what is the most complicated purchase you have made and why?
• If you have done sales before, what makes you a good salesperson? If not, what do you think will make you a good salesperson.
• This is a part time role, heavy hours in the summer, less over the winter, most Saturdays. Would that work for you?

• Are you available 9-530 Monday to Friday, 10-5 Most Saturdays, and off every Sunday - up to 5 Shifts a week

Work Location: In person