Department / Branch: Richmond Hill Branch
Reports to: Branch Manager and Operations Officer
Employment Type: Full-Time, Permanent / Contract
Location: 350 Highway 7 East, Richmond Hill, ON L4B 3N2
Responsibilities:
- Provide quality customer service to new and existing clients;
- Complete customer transactions in a courteous, accurate, and timely manner;
- Process counter transactions in a way that meets customer expectations;
- Identify sales opportunities and refer them to the sales team for follow-up and closure to meet business goals set by the Branch;
- Provide administrative support to Customer Relation Representatives and the Operations Officer.
Qualifications:
- Minimum of post-secondary degree or College Diploma in Finance, Economics, Accounting, Business Administration, or a related field. A higher degree is an asset;
- Minimum of one years of customer service or cashier experience. Banking experience is an asset;
- Strong communication and interpersonal skill;
- Strong verbal and written communication skills in English and Chinese to effectively perform the responsibilities of the position. Verbal Cantonese skills are considered an asset;
- Excellent attention to details;
- Willingness to learn and self-motivation to support the team;
- Ability to work under pressure to meet deadlines and handle difficult situations;
- Demonstrated effectiveness in achieving work accuracy on the first attempt;
- Strong common sense and patience, especially when addressing customer requests and inquires;
- Proven adherence to bank policies and procedures.
Job Types: Full-time, Permanent, Fixed term contract
Benefits:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Tuition reimbursement
- Vision care
Application question(s):
- Are you able to deliver services in both English and Chinese with work proficiency?
Education:
- Secondary School (preferred)
Experience:
- Customer Service or Cashier: 1 year (preferred)
Work Location: In person