- Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
- Learn to identify customer needs or desires in order to recommend the appropriate product or service.
- Work with colleagues when necessary to resolve customer complaints.
- Learn about the products inside and out to be able to answer any questions from customers.
- Attention to detail to be able to provide good customer service
- Ability to multitask since some tasks will require a Customer Service Representative to communicate with multiple customers at one time
- Adaptability and flexibility in order to deal with different customers and needs in a short period of time
- Leadership skills like being able to help lead or manage a team of other Customer Service Representatives
Job Types: Full-time, Part-time
Pay: $17.20 per hour
Ability to commute/relocate:
- Mississauga, ON L5M 4Z5: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person