Job Title: Customer Service Administrator
Location: Delta, BC | 100% In-Office role
Salary Range: $46,000 - $50,000
Status: Full Time

Job Summary:
We are looking for a client focused Service Administrator with strong attention to detail. You must have a solutions-oriented mindset and be comfortable taking on new projects. Using Alpine technology, you will need to prioritize your day and adapt to changing client needs. Experience using MS Office and answering client queries via phone and email is ideal!

Key Responsibilities:

• Contract draft work for agreements and communication with subcontractors and vendors.
• Maximize profits for all chargeable work orders.
• Ad hoc project work based on client and team needs.
• Dispatch and complete service complaints within 24 hours.
• Analyze all complaints and review per month to ensure the same sites are not repeating.
• Generate daily, weekly, monthly reports on a request basis by the service manager / senior management.
• Proactive client satisfaction calls ups via phone / e-mail and resolution of any concerns related to day porters.
• Post purchase credit memos (all subs’ deductions)
• Analyze how well supervisors are performing in their areas and escalate to service manager.

Qualifications:

• Proficient in Microsoft Office Suite – excellent understanding of word and excel necessary.
• Experience with creating contracts and documents is required.
• Experience with subcontractor and vendor coordination is an asset.
• Excellent customer service: must be comfortable communicating via phone and email.
• Must be organized.
• Problem solving.
• Able to work as part of a team and independently.
• Proactive mindset.
• Ability to work under pressure in a fast-paced environment.
• Fluent in English.

Skills:

• Clear and effective communication abilities, both written and spoken.
• Strong skills in analyzing situations and solving problems.
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint).
• The ability to work well independently and as a cooperative team member.
• Comfortable and effective when presenting information to groups.

We are an equal opportunity employer and welcome applications for all who are eligible to apply. We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued and respected. Due to the nature of our services, some of our positions require a security clearance and/or a criminal and credit check. If you are a successful candidate, you may be asked to consent to a background check and security clearance. For positions with access to financial data or funds, your credit must be in good standing. Eligibility to Work in Canada: It’s important that you are legally eligible to work in Canada at the time an offer of employment is made. You may be requested to provide proof of eligibility at that time.