The Bank SMR team is excited to offer a full time Bilingual position!
Ask Yourself…
Are you an ambassador of customer satisfaction?
Do you have the ability to motivate, engage and support the Bank SMR vision of being a World Class Resolution and Support Centre for our bank representatives and customers?
Are you a conqueror of change and adapt easily to evolving business demands?
Our Mission:
To be an approachable and unified team who provides efficient, helpful, creative and knowledgeable support, one call at a time.
What you’ll do
- Support customers, call centre employees and leadership across all Canadian Tire Bank departments. Call types and workflows are subject to continuously evolve.
- Be passionate about our customers and the service we provide.
- Deliver OUTSTANDING World Class experiences.
- Promote customer advocacy and support the Canadian Tire brand.
- Coach and mentor at a peer-to-peer level.
- Consistently demonstrate AOC skills, empathy, and compassion in all interactions.
- Be a Change Champion with confidence to lead your peers.
- Problem solves to find creative solutions.
- Think outside the box and strive for positive personal, team and corporate results.
- Be a relationship builder with peers and customers.
What you bring
- Strong Understanding of content within your current department
- Fast learner with willingness and understanding that you will be upskilled to support all banking departments (CRCC, CSG, CSEC/NCAT, and more).
- Consistent display of AOC skills both on and off phones.
- Ability to objection handle and have strong de-escalation skills. Resilient when faced with challenging call types.
- Receptive to feedback and quick to implement it.
- A leader amongst your peers.
- Achieving all Key Performance Indicators in your department.
- No ongoing concerns with absenteeism.
- Exceptional Time Management and multitasking skills.
- Excellent problem-solving skills.
As a condition of employment, this position is subject to the successful completion of the following Pre-employment conditions:
- Criminal Background Checks
- Credit Check
Shift Information
The successful candidate must be willing to be flexible in their scheduling and assist in filling gaps that exist for bilingual coverage until the next shift bid. Our hours of operation are Monday-Friday 7am-9pm and Saturday/Sunday 8am-6pm. Training schedule is TBD.
Work Model and Building location…
Your building location and/or work model will remain the same as it is today. The Bank SMR team practices the Work Your Way model with optional remote work, hybrid or permanent in office opportunities existing. Please note if you aren’t currently approved for remote work, you are required to undergo the assessment and obtain approval.
About Us
At Canadian Tire Services Limited/Canadian Tire Bank, it is it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
About Us
At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
About Us
At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.