Country Manager

Company Description

PSI is a leading Contract Research Organization with more than 30 years in the industry, offering a perfect balance between stability and innovation to both clients and employees.  We focus on delivering quality and on-time services across a variety of therapeutic indications.

Job Description

Position Summary:
The Country Manager serves as the leader for all company operations within the country. This role holds accountability for strategic, operational, and administrative oversight, ensuring organizational goals are met while maintaining compliance with local regulations and global standards. The Country Manager will lead and develop high-performing teams, drive business performance, and represent the company with key stakeholders, including regulatory bodies, clients, and partners. This is a pivotal leadership position with broad influence across both local operations and global collaboration.

This is a hybrid role based out of our Mississauga, ON office.

Key Responsibilities Include:
The Country Manager will be accountable for a wide range of strategic and operational responsibilities in Canada, including but not limited to:

• Management of company staff in Canada
• Performance appraisal of immediate reports in Canada (shared responsibility with division heads)
• Hiring and dismissal of staff in Canada
• Development of job descriptions for positions in Canada (shared responsibility with division heads)
• Preparing and managing budget for Canada
• Responsibility for all employment matters for company staff in Canada
• Liaison with landlord and vendors in regards to management and maintenance of office premises
• Ensuring smooth operations of the company in Canada
• Resource allocation to projects and resolution of resourcing conflicts in Canada
• Oversight of resource utilization in Canada (shared responsibility with global and local division heads)
• Maintenance of metrics on manpower utilization, turnover, promotion, and training in Canada
• Development and implementation of training programs in Canada (shared responsibility with Training & Resourcing)
• Primary communication point for Executive Management and functional managers of the company for all project and administrative matters regarding Canada
• Communication point for investigators, regulatory and ethics authorities and vendors for various project-related matters in Canada
• Development and implementation of quality control in Canada
• Participation in and facilitation of site and systems audits, both internal and external, as well as regulatory inspections in Canada
• Primary contact for feasibility evaluation in Canada
• May be recruited by Business Development for client meetings and vendor shows

Qualifications

• College or University degree required
• Minimum 10 years of experience in clinical research
• Significant operations experience in a Contract Research Organization (CRO) strongly preferred; candidates with relevant experience in biotech or pharmaceutical settings will also be considered
• Proven leadership and people management experience required
• Exceptional interpersonal and communication skills, with the ability to influence, negotiate, and collaborate across all levels of the organization
• Strong organizational, time-management, and presentation skills
• Ability to adapt in a fast-paced, evolving environment and make decisions with confidence
• Demonstrated ability to resolve conflict, build consensus, and drive cross-functional alignment
• Strategic thinker with a proactive, solution-oriented mindset
• Culturally aware and capable of leading diverse teams with empathy and integrity

Additional Information

Make the right call and take your career to a whole new level. Join the company that focuses on its people and invests in their professional development and success.