Content Operations Coordinator

About Flipp

Flipp partners with the largest North American retailers and brands to deliver local promotions and savings to millions of engaged shoppers daily, driving superior returns on investments. 

We help people make smarter shopping decisions with autonomy and accountability. With rising living costs, Flipp's mission is crucial. Our Shopper Consideration Platform allows retailers and manufacturers to create digital experiences from their savings & deals content, aiding shoppers in deciding what to buy and where to buy it. Together, we make a difference.

At Flipp, you'll work with hungry, humble, highly intelligent and other-centered teammates. We challenge ourselves, learn by doing, and grow by developing new skills and perspectives. You'll be equipped to make an impact, realize your potential, and stay inspired every step of the way.

Content Coordinators make sure all of our retail flyer projects get delivered successfully through managing the production process. They are responsible for building relationships with our retailers and internal teams through handling the day to day communication regarding the production process. Content Coordinators are also responsible for ensuring that their flyer projects are error-free through quality checks and look to improve the production process through reducing risk, improving quality and increasing efficiency. 

What you'll get the opportunity to do:

• Own and execute low to medium complexity digital flyer projects through overseeing all stages of the production process: coordinating all of the flyer assets such as schedules, flyer pages, pagination documents etc, uploading assets into Flipp’s flyer software, ensuring that data entry and quality check steps are completed in time for the retailer’s live date.  This also includes working with our OS vendors to ensure high quality content processing.  Note that every retailer has different lead times, processing details and publication frequency meaning that the coordinator is managing many projects with different requirements at any given time.

• Communicate with external retailer contacts to manage day-to-day process requirements and deal with initial issues management as required

• Work with senior team members to action technical troubleshooting on various flyer production process issues /errors in time for the flyer live date

• Elevate and improve production processes for assigned retail accounts through improving flyer quality and accuracy, improving efficiency and reducing risk by creating production process changes independently as well as working with technical teams

• Act as a subject-matter expert on both the retailer’s production process and Flipp’s production process for external and internal direct account teams.

• Own and/or execute on low complexity operations projects (Audit cycles) work as needed including, coordinating project requirements, planning against risk, communicating with other team members within Content processing and creating work back schedules.

What you'll bring to the team:

• 1+ years of experience coordinating projects

• 1+ years of experience working with clients/customer service and building relationships

Our promise to each other:

What we bring:

• An inclusive, collaborative environment where your voice matters 
• A remote first environment 
• The tools and opportunities you need to grown and develop 
• Every opportunity to own your success

What you bring:

• Your authentic self, everyday 
• Your best work, from anywhere 
• An appetite for learning, curiosity, and a growth mindset 
• Motivation, initiative and the mind of an entrepreneur

Here’s how to apply:

If you’re interested in working with us on the future of shopping, fill out the fields below and submit your application. While experience and skill sets are valuable, growth potential and attitudes are equally important. If you’re prepared to grow dramatically with your team at a world-class learning organization, consider applying. We understand that the most creative solutions require diversity in thought and life experiences.

Flipp is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. We are proud to be a welcoming space for employees, of every background, to bring their whole selves to work with confidence. Flipp is committed to providing appropriate accommodations to ensure our selection process is equitable, and such accommodations can be made available on request. If you require an accommodation, please contact your dedicated recruiter directly.

A member of our recruitment team will respond to you in the coming weeks.