Key responsibilities:
- Answering consumer questions regarding labeling, packaging claims on products and ingredients. (mostly via email and some phone calls as well)
- Reviewing and responding to complaints and inquiries in a fair and equitable manner consistent with Nature’s Path’s corporate responsibilities
- Ensuring consumer events are communicated and escalated to the appropriate individuals or departments
- Use your product knowledge and expertise to resolve problems, winning brand loyalty with consumers
- Maintain accurate factual records regarding consumer issues and feedback
- Understand and satisfy consumer’s needs and expectations by producing comprehensive information in response to technical queries
- Continually learn, keeping up to date with product changes
Ideal background and experience:
- Relevant experience in Consumer/Customer Services, Call Centre or public relations within the food industry is an asset.
- Ability to work independently and manage complex issues around foods and serving our consumers
- Intermediate computer skills
- Excellent communication skills
- Team player, approachable, pro-active, and customer service focused
Notes:
- This role is located 3 days a week in Richmond and is a 18-month contract
- The base salary for this role is $51,900