Communications/Switchboard Attendant -CVH Switchboard

Position:        Communication/Switchboard Attendant

Department:   Information Services  

Posting ID:    3234

Role Level:    AC02 ($22.28hr - $27.86hr)

Status:         Temporary Part Time (12 months contract) x3

Site:             Credit valley Hospital, Mississauga Hospital

Shifts:   24/7 365 working days, afternoons, evenings, overnights, weekends & statutory holidays

Posted:       June 10-2025

Internal Deadline:  June 17-2025

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Center at Humber. Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission:     A New Kind of Health Care for a Healthier Community

Our Values:      Compassion, Excellence, Courage

Our Goals:        Quality, Access, Sustainability

Our Enablers:   People, Education, Innovation, Research

The THP Coordination & Communication Centre (C3) has an opportunity for a candidate that can handle a high stress, fast paced environment. The switchboard is a vital service, operating across a multi-site facility 24-7, to provide essential communication in a timely, professional, and efficient manner to both internal and external callers. 

**Due to the nature of this business, operators shall work with the expectation of scheduling changes as deemed necessary to provide emergency coverage in a 24/7 shift environment. The high stress focus requires intense concentration at a rapid pace for extended periods of time. There will be exposure to difficult situations and tragic events. The ability to adjust from a life and death emergency situation to a routine inquiry, while still treating all callers with the same level of professionalism and respect is a must.

Qualifications:

• Grade 12 education or equivalent required
• Related experience working in a switchboard, preferably in a healthcare setting is an asset.
• Knowledge and skills using computers including Windows based systems at an intermediate level is required: MS Office (Outlook, Word, Excel), internet and intranet searches.
• Proficiency in keyboarding
• Knowledge and familiarity with hospital terminology, services, and processes is preferred.
• Excellent interpersonal and customer service skills with proven success in assisting others in a team environment.
• Comfortable using a Public Address system (making overhead announcements with clear pronunciation during emergency situations)
• Well-developed organizational skills with the ability to work independently in a fast-paced environment and prioritize tasks appropriately.
• Strong work performance and attendance record are essential.
• Ability to maintain composure while performing multiple tasks in often high stress situations.
• Ability to work in an enclosed shared space, with loud audible & visual alarms a must.

Responsibilities:

• Ability to work in a 24/7 environment
• Operate a computerized telephone console and public address system (used for calling emergency codes to overhead speakers)
• Page healthcare providers and key hospital personnel as per hospital policy in a timely manner
• Answer main hospital internal lines, external lines and emergency lines requiring various skill sets with ability to prioritize emergency calls & locating calls for professional staff.
• Efficiently process/escalate calls in an accurate and courteous manner.
• Maintains a positive image of the Hospital in telephone and personal communication, with patients, vendors, staff, visitors, and external callers.
• Ability to perform overhead announcements for routine and emergency requests in a calm, clear and concise manner.
• Provide pager support for pager users (trouble shooting, battery changes, loaner-pagers)
• Maintains accurate documentation and record of daily activities through logs & stats.
• Update on-call schedules for immediate changes, after hours, holidays & Stats.
• Performs daily quality assurance pager testing and assists with fire drills and fire bell testing.
• Participates in the orientation and training of new employees.
• Provides administrative support for departmental activities and other duties as assigned by the Manager/Admin Leads
• Monitor various alarms (site dependant) such as fire panels, medical gas alarms and building alarms, elevator entrapment.
• Respond & process all Emergency Codes following hospital policies & procedures.

To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca

Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.

Candidates are selected on the basis of their skill, ability, experience and qualifications.

Where these factors are relatively equal seniority shall govern providing the successful applicant.

Trillium Health Partners’ (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities.  If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Trillium Health Partners is identified under the French Language Services Act.

We thank all those who apply but only those selected for further consideration will be contacted.