In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
The Clerical Trainer provides training and educational services to clerical staff and/or students in various clinical settings within the BC Cancer regional centre. This role works in collaboration with the Manager, Supervisor and/or interdisciplinary team to perform learning needs analysis to meet the training needs and support ongoing skills development of clerical staff. The Clerical Trainer provides support in determining, developing, evaluating and implementing high quality interactive training and orientation programs for clerical staff, including staff new to the organization and training on new system functionality and changes to workflows and practices. The Clerical Trainer provides training and orientation using adult education/teaching skills and principles to support effective learning environments for clerical staff and/or students. This role creates, maintains and updates learning resources and documentation for the delivery of training activities by using a variety of teaching modalities and established software applications, such as Microsoft Word, Excel and Powerpoint. Performs clerical functions as needed.
Duties/Accountabilities:
1. Provides orientation and training activities to clerical staff by methods such as utilizing training materials and resources, conducting formal presentations and demonstrations or one-on-one training on client support services, new organizational initiatives, system changes, and new/updated workflows, including sustainment strategies.
2. In collaboration with Manager/ Supervisor and interdisciplinary team members, such as Indigenous Health Navigators and clinical informatics and clinical teams, conducts learning needs analysis, determines training and orientation requirements for staff, provides input and support in development and delivery of orientation and training programs, prepares educational materials, and provides ongoing skills development to staff regarding clerical functions, processes, and workflows.
3. Evaluates employee performance and provides input regarding staff development and/or training needs to Manager to support ongoing individual and/or group competency development. Assists Manager/ Supervisor in planning for long term staffing requirements.
4. Schedules training sessions for clerical staff and/or students in collaboration with the department to determine appropriate time, frequency and duration and meet established timeframes for training. Maintains related training records.
5. Provides ongoing support and mentoring to students and staff and participates in organizational initiatives by providing information and input to Manager to promote professionalism and best practice.
6. Assists with clerical student practicums by providing orientation, informing on organizational policies and processes, demonstrating procedures, and checking work.
7. Works in collaboration with Manager to evaluate new clerical staff/students on clerical progression by utilizing evaluation tools such as observation, feedback from staff, evaluation documents and skills checklists.
8. Prepares, reviews and modifies learning resources and user reference documentation, such as student workbooks, unit specific manuals, and clerical checklists, by utilizing established software applications. Distributes documentation for new and updated processes and workflows to clerical staff to ensure consistency of procedures and workflows.
9. Participates in the evaluation of the effectiveness of training programs by analyzing learning outcomes, developing and using evaluation tools such as competency matrices, reviewing feedback provided by Manager/Supervisor to ensure learning objectives are met, and identifying and providing input to Manager on opportunities for quality improvement.
10. Participates on local, regional, and provincial committees by providing information and input on clerical processes and workflows to support quality improvement and decision making as required.
11. In collaboration with clinical informatics and clinical teams, identifies and investigates system/workflow discrepancies such as data errors and provides input, recommendations and support to address issues and monitors changes as appropriate.
12. Performs other related duties as assigned.
Qualifications:
Education, Training and Experience
- Grade 12, medical terminology and graduation from a recognized secretarial/clerical program such as Nursing Unit Clerk program or Medical Office Assistant Program and four (4) years’ recent, related experience, including one (1) year experience in a training role or an equivalent combination of education, training and experience.
- Ability to keyboard at 50 w.p.m
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Ability to organize work.
- Ability to operate related equipment.
- Physical ability to carry out the duties of the position.